Walmart Money Card /GE Money Bank /Greendot corp Holding Tax Refund Hostage! Nationwide

I had my tax refund direct deposited onto my Walmart Money Card by Greendot, which is a company of GE Money. After it became available, I went to use my card, and it was declined. I attempted this twice more, before finally calling the customer service line. I waited on hold for almost an hour and half before someone finally answered. First, the lady told me there was no problem with my card, and that my tax refund was available. After assuring her that my card wasnt working, and that I had tried it multiple times at different transaction points, she finally said the problem was there was a security hold on my account, because the tax refund was a larger deposit than I normally do (well duh). Apparently the only way to resolve the hold is to fax them my ID and SS card. After they receive it, it will take a minimum of 10 business to lift the hold. According to her, there is no way to speed up the process, or to speak with anyone in the verification dept. Apparently. I can't even check on the status of this, and the only way to know if the hold has been lifted is to keep trying the card. 

This is absolutely ridiculous and unacceptable. I have used this card in the past with 0 issue, why now do they need to confirm my identity? Unfortunately when I googled this problem, it has happened to tons of people and apparently I am in for a long haul of playing games and having to send my info to these people multiple times, before anything gets done. Reading reviews, it has taken some people months to get their refunds released from this company.  Clearly this is a scam to build interest on MY money, that they are holding hostage. I only wish I had googled this prior to giving them my money. 

Do NOT do business with this company. They do not care, they aren't helpful and it's clearly a scam!