Walmart- Myfamilymoble Angie R- employee ID 1910162 Phone service RIP OFF El Dorado Hills California

I received a bill on August 15, 2016 saying my account was overdue. I had cancelled my account on 8/11/16 over the phone. I could not get family mobile to understand I had gone with another carrier and no longer wanted the service of family mobile.

I was then transferred to a manager who told me I had to pay a pro-rated amount and my bill would be paid in full so on August 23rd I paid the amount quoted of $35.75 was then given a confirmation number of 257 705 296. I was then told I would get a statement in the mail to show my account was closed which I never received.

On October 1st I received a letter dated September 26th threatening me, stating that if I did not pay $50.10 in ten days I would be turned over to a collection agency. I called family mobile again on Saturday, October 1st spoke to an operator who could not help me. She insisted I still owed for another month of service and would not accept that I had called and cancelled my service. She finally switched me over to a manager Angie R- ID# 1910162 who told family mobile bills in the rears whatever that means??? She said she saw the payment I made but that I still owed for another month of service. I told her that would mean I would be paying for 2 months of service to close my account I don't believe that is right. Angie insisted I owed the money and that I was given wrong information. I questioned her about their company practices and she insisted I owed the money with no consideration that I was given wrong information.

Please help me close this account without it being turned over to a collection agency.