Wasatch Animal Rescue won't communicate with her customers, Salt Lake City Utah

A few things you may want to know before considering Wasatch Animal Rescue.

1. 96% of dissatisfied customers never speak up.
2. No phone number, no address, simply an email address. I can understand no physical address if the rescue is run out of a personal residence. A “volunteer staff “ however no phone number, pathetic. Heather Learned does have an email address but does not answer it. I emailed every other day for 10 days and never received anything from her. When I was ready to pay the adoption fee the fostering agency was able to get in touch with her… finally! How did I get this done you ask? I had insider information with the fostering agency.
3. The animals are farmed out to fostering agencies/people. You will be dealing with multiple web sites, people/agencies and multiple appointments. That is of course if you can get her to answer your email.
4. The fostering agency suffers the same “no email, no contact frustration” you will go through. You will likely hear, “well… she is really busy doing_________ right now, I’m sorry don’t know what to tell you.”
5. Read the contract! You will quickly come to the understanding that Wasatch Rescue owns the animal you have just adopted. Simply you are physically and financial responsible.
6. There is a microchip in your animal – it is NOT registerable to you, Wasatch owns it, period.
7. You cannot rehome the animal, you have to surrender the animal – to Wasatch, as that is part of your contract. Heather is going to charge the next adopter the maximum fee for spay, neuter, shots etc. Certainly appears to be about the money not the animal.
8. Unless you have a better rapport than I did, you will never see the vet records or any other documentation.
9. Heather runs a dog/cat AND a horse rescue.
10. Based upon her communication return rate she is too busy and does a horrible disservice to the animals she rescues.
11. Heather Learned does not appear to be scamming people, at minimum she is adopting pets, not but she is a completely inept (non-profit) business woman.  
12. The donation button on her site IS UP TO DATE and working quite well. PayPal will send you an email.