watermatic coolers, tribul, bps, Tribul Merchant Services, Business Payment Systems, Outside Ventures ripped off, stole money, mislead New York, New York

Hi David Bailey,

I just read your Rebuttal of the complaint posted here by a former employee, and I must report that I'm pleased to know that you are a reputable business.  Because I wouldn't have even bumped into this review had I not just had a really mortifying experience calling the "technical support" number listed on your monthly bill.  It turns out, the number belongs to a hotline for potential class action plaintiffs in a lawsuit against a blood thinner.  (Advertised on channel 11, no doubt, and the woman I spoke to was kind of creepy and Stepford-y.)

So I decided to do a Google search.  Wouldn't you?

I found your number on your Web site, and unfortunately it's only for SALES.  I left my name and number, with no details.  Short and sweet.  I wonder if anyone will call me back, and I will certainly report my experience here.

I have been a customer since late 2011 or early 2012, paying monthly.  Now I get to see where my money goes.  Is it a guarantee of service, or is it a fraud?

You must admit that calling a "technical support" number and getting someone else is pretty wild, don't you think?  And having no customer service number on your Web site is pretty suspicious, too.

Strange coincidence #1: Somebody in New York posted a serious complaint against Watermatic on Yelp this very day.  This very day!  I responded to them privately, so that we can share our ongoing experience with trying to remedy this situation.  Maybe it's just a slight misunderstanding.  I'll pass on your concern to them, if you ask.

Strange coincidence #2: The d**n Wellsys thing started vibrating a few minutes ago -- but again, that might be just something going on in my building, across the kitchen wall.

I can assure you that, if I get what I need, I will report my experience to these consumer review sites, because your company may be getting a very undeserved bad reputation.

If I don't get what I need, I can equally assure you that I don't hesitate to use the legal system and especially the local New York City Consumers Hotline, and I'm persistent as hell.  Attorneys' fees, things like that.  Supreme Court, Kings County.  (NOT that stupid joke of a "small claims court" you've probably already experienced; I wouldn't put you through that kind of an insult.)

I used my real name.  I'm hoping you did, too.

Oh, and nice touch there, leaving an extension number.  I don't remember being given an option to enter an extension number when I called.

Cordially,

Beth :-)

I am so glad to have seen this report.

i am with the company that purchased the two coolers and only have done so because i was working with the sales rep i was working with and yes he has done all the leg work which includes coming to my office three times to sell the product etc while the new rep has done nothibg except send the contract over (and change the deal we have agreed upon with the sales rep) so the new rep has done nothing or rather nothing but harm.

After having the coolers for a very long time i must inform everyone that it has been nothing but trouble dealing with this lousy company. Anytime we call for service or whatever it may be we are met with unprofessional staff who are rude and lie to you.

If and when you do get through to a live person you are told you will be getting serviced by the end of the week which is never the case. when calling back to file a complaint about the person you just spoke to you get transferred around to voice mail boxes.

 Three weeks later and after calling 5 days in a row trying to talk to someone who can give you real information on when you are getting serviced and not just transfer you to Voice mail i still need to threat that if a service person does not come the next day they can pickup the coolers outside my office. I am than  told they cant make it and i will need to wait a bit longer and someone will call me back with the date and time (HA HA NEVER EVER GET A CALL BACK).

In short they promise to offer free service but they just cause aggravation and the only way to actually get them to come service the coolers is by telling them it has been disconnected and is waiting to be picked up at which time they finaly arrive the next day.

Stay away from this company at all cost.
Please note i have not lost any money or commission and feel i must write  because their service is the worst one can imagine.

 can't wait for my contract to end so i can go elsewhere where customer service means something.
 

Dear Levi Bachman,

 You mention in your complaint more than once that you are available to be contacted, yet you dont leave any information to do so, well considering we only had one complaint by a former salesperson about a commission after leaving our company, it was kind of easy to figure out where this complaint came from.

 With that said, after reading your complaint I felt the need to respond, not so much to clear our company name, cause if you read your complaint carefully it doesnt have much substance to damage our name, but because ignorance really frustrates me.

 Lets start with the 1st "real" complaint; you took the job at watermatic cause you were told that you would be given a 5k loan, imagine that! you were offered a loan of $5,000.00 once you started selling and built a pipeline, which, unfortunately you never were able to do, besides the fact that these "loans" dont exist with the company unless an individual here was to make this arrangement personally (which has happened before as a good deed) but theres a famous saying that fits perfectly in this situation:

 "NO GOOD DEED GOES UNPUNISHED"

"When I left I was notified that I would lose all the deals that I was working on, all my clients. I agreed EXCEPT for one client."

 Lets clear something up here, you only had one (1), Uno, potential client, and if you re-read your complaint, they werent a "client" as of yet, they were still considered a "prospect" (if you need a definition of each, feel free to look them up at dictionary.com) as you mentioned, they were trying the unit when you decided to leave the company. Company policy; if you leave Watermatic and a client (paying customer, not someone that you gave a unit to for free to try) calls to purchase another unit, the sale will be reallocated to another salesperson, I am not shy to let everyone know this policy. BUT, in this case an exception was made, after this prospect was reallocated to a new sales person, and the new salesperson did 90% of the work to CLOSE this deal, the salesperson was willing to split the commissions with you 50% / 50% which I may add was EXTREMELY generous of him and by no means was he required to do so, but of course, just like the good deed of the "loan" that never transpired, you were not happy with that, you wanted ALLLL the commissions, all the commissions on a deal that according to company policy, you had no right to even $1.00.. but once again;

 "NO GOOD DEED GOES UNPUNISHED"

I hope my response helps clarify this situation, but more importantly helps you realize  when someone is trying to do a good deed, dont push them away, if you live life expecting everything and believing that the world owes you, you will be spending your days writing complaints like this.

Be well and best regards,

 David Bailey

 Watermatic LLC

 877-700-3746 ext 1524