Complaint Review: Waterstone Mortgage - Internet
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- Author Not Confirmed
- Waterstone Mortgage 3489 E. Baseline Road Internet United States of America
- Phone:
- Web: wmcaz.com
- Category: Mortgage Companies
Waterstone Mortgage Misrepresentation, liars, unprofessional, deceptive Internet
*Consumer Comment: Waterstone Mortgage
*REBUTTAL Individual responds: Who is this ? Tell me who you are so I can help.
Show customers why they should trust your business over your competitors...
Do not, under any circumstance use this company. They are liars, and incompetent to do their job. The manager is very unprofessional, rude, and should be in a position to make decisions that affect people lives. This company will tell you one thing to get you hooked, and then take it all back. I wouldnt call it bait and switch because at least you get something with that. They flat out lie. Save yourself the headache and money and go with another company that treat you with respect and wants your business.
This report was posted on Ripoff Report on 02/03/2012 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/waterstone-mortgage/internet/waterstone-mortgage-misrepresentation-liars-unprofessional-deceptive-internet-833309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Waterstone Mortgage
AUTHOR: Ducky - (United States of America)
SUBMITTED: Thursday, May 24, 2012
I recently became a first time home-buyer with the help of Waterstone Mortgage and I couldn't be happier. All of my questions/concerns were always answered thoroughly and promptly and I never felt like a was being a pest.
There was no hidden agenda or misrepresentations about any of the products/services. The loan process was explained completely. No predatory lending here. It sounds to me like you may not have met certain criteria required for loan approval.
There is a difference between pre-approval and being approved. The difference is pointed out very clearly from the beginning. My experience with Waterstone was nothing short of awesome. Professional, caring and honest.
#1 REBUTTAL Individual responds
Who is this ? Tell me who you are so I can help.
AUTHOR: cnr - (United States of America)
SUBMITTED: Friday, February 03, 2012
If you could tell me who this is I could respond to your Complaint. I will say this...
Waterstone underwrites to FHA, Fannie Mae, and Freddie Mac guidelines and if your credit or some other aspect of the file doesnt meet their requirements the underwriters will decline the file. I'm sorry if this happened to you.
We could refer you to some credit counseling to help you understand credit better and help raise you score over time if this is the problem?
About the bait and switch... this does not happen or cant occur in this lending environment. FHA loans have their guidelines, and nothing can be switched or changed in a loan file. It sounds like you did not meet the minimum requirements of FHA and the Underwriter declined your file.
I'm sorry for that. We pride ourselves on trying to get every loan file approved when possible.
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