Wave2Net TOTAL RIPOFF COMPANY! DO NOT USE WAVE2NET! HORRIBLE CUSTOMER SERVICE. Winchester Virginia

In Dec. 2015 we upgraded to Generation 4 (?) Internet service and signed a two year contract with Wave2net. We have had basically no change in our internet service. We have called several times and spoke with their tech support and miraculously our service got better....for about 24 hours. After several times of doing this, we decided that Wave2net was not holding up their end of our contract and personally visited the office and spoke with Rudy Worrell, the President. He insisted he was delievering what they promised in the contract, upload speed of 4+mbps downlaod speed of 6+ mbps. He told us to let him 'prove' his company was providing service that we were paying for, by us monitoring the speeds on a daily basis. We did this for over a 10 day period. The results were HORRIFIC! At one time our download speed was 0.09 mbps. We called Rudy to state we wanted OUT of our contract and he NEVER called us back! This is the OWNER of the company just out right not calling a customer back. We then went back into the office and (of course) Rudy is not there. They said he was out on a Tower working....Really?? Must need help if the Owner is working towers. At any rate, the Office Manager proceeded to tell us even though they are NOT providing the speeds we are paying for "it states in the contract they DO NOT GUARANTEE ANYTHING"!!   We again asked them to have Rudy call us, he called and then about 15 seconds into the conversation Rudy hung up on us!!!!  My advice to anyone...DO NOT USE WAVE2NET! They do not deliever what they advertise and the owner President could CARE LESS!