Waypoint Homes Colonial HOmes Unethical, no customer service, do not maintain homes, lie, no maintenance, keep deposit without reason Atlanta, Georga Nationwide

Renting from this company was an absolute nightmare from beginning to end.  The home itself was in a nice area and that I all I can say good about it.  1.  We have great credit and no issue on background check...was told by sales rep all was fine and sent in our money and etc was prepared to move in....we then receive an email from someone else at the company saying we were denied.  Call sales rep, he has no idea what is going on as he was not made aware of any issues.  Was then told the email was sent by mistake.  We should have known we were in trouble.

2.  We are in a swim/tennis community.  Asked to get info on how to enter these facilites, complete run-around for a week...then had to pay a separate amount to get a FOB key and deposit to enter...of course there was no mention of this at any point during the lease terms.

3.  Move in.  We were relocating so we could not do personal walk-thru, but made a list from when we viewed the home of what needed to be addressed....we were assured the long list was addressed, but of course they were not.  Dead bugs around, carpet had stains and not cleaned, trim piece falling over kitchen cabinets, landscaping overgrown with weeds, recently painted but paint splatters everywhere, no logs in the gas fireplace,some blind slats broken, surround on the fireplace cracked, gutter falling off the back of the home and the worst thing yet....turned on the bath and black stuff came flying out everywhere!  Was told just to document it so they were aware upon our departure.

4.  We needed a land line in the house due to my husband's job (needed for emergency situations).  Discussed at the time of the lease and it was listed in the lease.  AT&T turns on phone service and internet and it doesn't work.  After a week they finally figured out that the service box inside had been disconnected and the box itself had been covered up by drywall at some point.  Of course Waypoint maintenance could not figure it out so we were told that we would have to get the house newly wired if we wanted these services and pay for it out of our pocket.  After numerous phone calls and the threat to vacate the home for breaking the lease terms I was finally told to have it done, pay for it and they would reimburse me.  Send in the invoice three weeks before next month's rent....of course no reply.  So a week out I send an email saying I will just deduct it from my rent.  No reply.  More emails.  Finally I am told that is fine.  I set up my bill to pay online for the amount due minus the invoice.  I think all is fine.  A week later I get notice we are being evicted for not paying our full rent!!!!!  Even after that you would think a sincere apology and quickly resolved...oh no...had to take it up with upper management before that was resolved.

5.  The next month we get our rent amount due and notice it is higher than it should be so I call to find out why.  I was told that I had not paid for a utility bill many months prior and it came to them and therefore they were billing me for it and for a penalty because they had to process it.  After researching it I find out the utility bill they are referring to is for months before we were ever leasing the home, in fact the home was empty/between tenants, thus it was Waypoints own bill.  I had to send them proof that I did not live in the home then.....crazy!!!!  That one resolved.

6.  It wasn't but yet another week and I get a letter in the mail from Waypoint warning me that I may have to pay a penalty because there was a complaint from the HOA that the grass/weeds were not being maintained.  Again confused, we personally had pruned the bushes when we moved in because they looked terrible and the neighbors had told us the house had never looked so good.  Upon me contacting the HOA I find out that the complaint was from the months prior to us leasing the house, once again when there were no tenants in the house and no one was cutting the lawn at all...again, the responsibillity of Waypoint.  I sent an email (because you cannot reach anyone at Waypoint) and I was not even sent a reply!!

7.  When we moved in we noticed that the shower door in the Master bath had issues and it leaked severely.  We had Waypoint out to fix it...they said it was just the adhesive.  That fixed the leak from soking two towels each shower to one towel...but we don't have all the time in the world to deal with Waypoint issues.  Within 2 weeks of that fix the shower door actually fell off while someone was showering.....it could have been a disaster, luckily they caught the door and screemed for help and two people were able to get it to the floor without injuries.  Call Waypoint immediately for service.....it took over 25 emails/calls and again threatening legal action for them to have someone out to look at it...of which then they determined it was rotten around the area (all that leaking) and had to be replaced.  We were without that shower for almost 2 months total.  However, not even a letter apologizing.

8.  Only thing after that was a leak in the ceiling from the roof seam.  Only took a few days for them to come out and repair the outside of the house...no repair for the insise...just live with the stains!

9.  We knew we were short times as we would be moving into our permanent home shortly, so that is the only reason we didn't move out.  We had to break our 1 year lease agreement and that cost us $4000 (2 months rent).  We paid it, because we do honor our word.

10.  Time for the move out.  We have it professionally cleaned and carpets cleaned.  Grass mowed and it looks far better than the day we moved in.  I asked for a walk-thru to make sure we are getting our $1000 deposit back.  There is only 1 small area where I had removed one of those non-damaging hooks in the bathroom and a bit of the paint came off.  I even showed it to the guy at the walk-thru as it was actually behind the door.  I was told the only thing he saw was that and some fingerprints on one wall going down the stairs.(which probably could have been wiped off, barely noticeable).  He explained that he sends in the report, corporate then reviews it, there is a square footage price of .95 for any paint touch-ups.  However, when I receive the report I could dispute anything.  Okay, seems fair enough.  Well what I get a week later is a check minus $565 in damages with no explanation at all.    

So now you know why I have taken valuable time to share with anyone and everyone why to avoid this company.  They are absolutely horrible in every way.  I have reported them to the BBB and I am contact the appropriate agencies in the State of Georgia to investigate them as you hear countless stories of  how so many have had similar experiences.