We Haul Moving, Inc. Destroyed my personal property during a move from Miami to Manhatan. Plantation, FL 33313Plantation Florida

My dear, you've got 33 complaints at the BBB with a C+ rating, and 6 filed at the FMCSA. Including a hostage load. I realize these are not perpetrated by you (blah, blah, blah, broker-speak), but you're the one hiring these companies.

Need I remind you of the troubles that your customers had with MovingOut, and the feeble explanations you yourself gave to justify MovingOut's extortion of those customers?

First off before you talk about me not being reputable make sure you have the right company. I am not the one listed in this site. You are the only one in this site about me. I am not Nationwide/wehaul/moving cost. Wrong company. I am in Plantation, FL not Fort Lauderdale on Powerline rd. There are but 3 complaints total in the internet in the 5 years in buisness. Be careful before I sue you for slander.

As far as going to court, I would love to see you in court. I have contracts signed by you and we did everything accordance to the law. YES cf can be adjusted the day of the move. I had you sign a new contract for the extra cf in which is REQUIRED by the DOT and was done. I will give you a little lesson in DOT Rules 101. In the rights and responsibility booklet you recieved clearly states such. You were provided a BINDING ESTIMATE not a NON BINDING. A non binding estimate does not allow me to collect more than 110% of the estimate at delivery but allows the extras. I just have to bill you for the rest. I can only collect 110%. Guess what you did not have this one for it also goes based on weight. That is why one can not guarntee and estimate based on weight for it has to go to the scales. The binding estimate in which is the one agreed on allows me to change the estimate if you add anything as long as we come to an agreement and you sign a new Binding Estimate in which you did. So there goes.

As for shuttles the contract says it and it is not in fine print. The whole contract is in the same font and color. It was Danny's responsibility to look at the contract. If anyone is to blame it is him. He did not read it properly even though it was lall said. You had up to 24 hours prior to the move to add or delete any item listed so that the price wopuld have been adjusted before we arrived. Why did you not do this??? The contract also stated that you are insured only at $0.60 per lb and if you needed additional insurance you should ask. We offered third party 100% replacement value. And yes there are Homeowners Insurances that do cover moves. I have a customer who did have the Homeowners cover her damages. We told Danny to see the policy if he was. Not that he was. Not all Homeowners Insurances do.

Watch who you blame for thier mistakes. Easy to blame me than yourself or Danny who is really to be blamed here for not puting you in the loop with your own move. You should have read the contract really good before you signed it. Its was all there and not in fine print but 12 font which is standered letter size. I have the estimates, emails and faxes for proof. Everything is filed for easy access. I am sorry for the damages but you filed a claim in which was settled. maybe not to your liking but accordance to the contract and DOT.

Sincerely,
Stephany Levi

there are 4 other rip-off reports here about them. if you have to move again, ask some friends for personal recomendations for moving companies. lots are notorious for breaking/losing your items and charging much more than they quote.
sorry this happened to you. sorry stephanie isn't much help.

Stephany, your company and you in particular are well known for scamming customers for a living. The fact the shuttle might be needed is irrelevant. The truth of the matter is that shuttle charges are MANDATORY with any service done at destination or origin in NYC. Reputable moving companies include a shuttle in the cost of a move on the face of the contract when moves are going in or out of NYC, not buried in small print of a contract. To say it was part of the contract without it being spelled out obfuscates your requirements under the contract.

I get the fact the customer wanted to have additional insurance on the day of the move - it was way too late to do anything about it. On the other hand, you don't offer it anyway, so having Danny call you was useless on several fronts. Even if you could have, you wouldn't have offered it because that's who you are.

And your flippant comment about the fact the move went a little bit over might indeed earn you a nice fine. It is against the law to raise prices on a move based on cubic feet. See Section 375.409 under the "Summary of Transportation of Household Goods, Consumer Protection Regulations" of the DOT.


Danny, when you hired these idiots, you didn't hire a moving company. You hired a moving broker. As you found out, and so many others like you, moving brokers will scam a customer and do nothing for you. In fact, they hire movers that can't get business on their own. I understand your frustration, but a lot of this is on you for choosing these idiots. WeHaul is a known scammer and both Scott and Stephany have left a trail of unhappy customers stretching longer than the eye can see. If you had done research on the internet on WeHaul, you would have found the scams they've done to others, and chosen someone else. There were a lot of red flags that should have warned you to choose someone else to do the move (cubic feet, no additional valuation, the fact they are WeHaul, etc...).

As you probably found out, your homeowners insurance does not cover you during a move. Your insurance agent may or may not have known this, but this is something reputable movers would know. It is way too late to get additional valuation on the day of the move, and they don't offer it anyway. A reputable mover would have offered it to you prior to the move.

The shuttle delivery of $1215 is legit, though the way it was presented to you is a typical scam because of the mandatory nature of deliveries into NYC. However, I would file a complaint with the Federal DOT over the difference between the $903.01 and the $1157. If Stephany had any brains, she would refund the difference in the price as a way to avoid the several thousand dollar fine the company will receive for violating Section 375.409 referenced above. She needs to collect that from the mover for screwing up. I would also consider a lawsuit against them and the company that moved you for violating their contract. That's a dead bang winner every time.

Next time - research your mover on the internet. To be absolutely safe, choose one of the major companies to perform your move. Moving is not inexpensive and choosing the wrong mover can and will be very costly to you and mostly to your items. Best of luck to you.

Stephany, your company and you in particular are well known for scamming customers for a living. The fact the shuttle might be needed is irrelevant. The truth of the matter is that shuttle charges are MANDATORY with any service done at destination or origin in NYC. Reputable moving companies include a shuttle in the cost of a move on the face of the contract when moves are going in or out of NYC, not buried in small print of a contract. To say it was part of the contract without it being spelled out obfuscates your requirements under the contract.

I get the fact the customer wanted to have additional insurance on the day of the move - it was way too late to do anything about it. On the other hand, you don't offer it anyway, so having Danny call you was useless on several fronts. Even if you could have, you wouldn't have offered it because that's who you are.

And your flippant comment about the fact the move went a little bit over might indeed earn you a nice fine. It is against the law to raise prices on a move based on cubic feet. See Section 375.409 under the "Summary of Transportation of Household Goods, Consumer Protection Regulations" of the DOT.


Danny, when you hired these idiots, you didn't hire a moving company. You hired a moving broker. As you found out, and so many others like you, moving brokers will scam a customer and do nothing for you. In fact, they hire movers that can't get business on their own. I understand your frustration, but a lot of this is on you for choosing these idiots. WeHaul is a known scammer and both Scott and Stephany have left a trail of unhappy customers stretching longer than the eye can see. If you had done research on the internet on WeHaul, you would have found the scams they've done to others, and chosen someone else. There were a lot of red flags that should have warned you to choose someone else to do the move (cubic feet, no additional valuation, the fact they are WeHaul, etc...).

As you probably found out, your homeowners insurance does not cover you during a move. Your insurance agent may or may not have known this, but this is something reputable movers would know. It is way too late to get additional valuation on the day of the move, and they don't offer it anyway. A reputable mover would have offered it to you prior to the move.

The shuttle delivery of $1215 is legit, though the way it was presented to you is a typical scam because of the mandatory nature of deliveries into NYC. However, I would file a complaint with the Federal DOT over the difference between the $903.01 and the $1157. If Stephany had any brains, she would refund the difference in the price as a way to avoid the several thousand dollar fine the company will receive for violating Section 375.409 referenced above. She needs to collect that from the mover for screwing up. I would also consider a lawsuit against them and the company that moved you for violating their contract. That's a dead bang winner every time.

Next time - research your mover on the internet. To be absolutely safe, choose one of the major companies to perform your move. Moving is not inexpensive and choosing the wrong mover can and will be very costly to you and mostly to your items. Best of luck to you.

Stephany, your company and you in particular are well known for scamming customers for a living. The fact the shuttle might be needed is irrelevant. The truth of the matter is that shuttle charges are MANDATORY with any service done at destination or origin in NYC. Reputable moving companies include a shuttle in the cost of a move on the face of the contract when moves are going in or out of NYC, not buried in small print of a contract. To say it was part of the contract without it being spelled out obfuscates your requirements under the contract.

I get the fact the customer wanted to have additional insurance on the day of the move - it was way too late to do anything about it. On the other hand, you don't offer it anyway, so having Danny call you was useless on several fronts. Even if you could have, you wouldn't have offered it because that's who you are.

And your flippant comment about the fact the move went a little bit over might indeed earn you a nice fine. It is against the law to raise prices on a move based on cubic feet. See Section 375.409 under the "Summary of Transportation of Household Goods, Consumer Protection Regulations" of the DOT.


Danny, when you hired these idiots, you didn't hire a moving company. You hired a moving broker. As you found out, and so many others like you, moving brokers will scam a customer and do nothing for you. In fact, they hire movers that can't get business on their own. I understand your frustration, but a lot of this is on you for choosing these idiots. WeHaul is a known scammer and both Scott and Stephany have left a trail of unhappy customers stretching longer than the eye can see. If you had done research on the internet on WeHaul, you would have found the scams they've done to others, and chosen someone else. There were a lot of red flags that should have warned you to choose someone else to do the move (cubic feet, no additional valuation, the fact they are WeHaul, etc...).

As you probably found out, your homeowners insurance does not cover you during a move. Your insurance agent may or may not have known this, but this is something reputable movers would know. It is way too late to get additional valuation on the day of the move, and they don't offer it anyway. A reputable mover would have offered it to you prior to the move.

The shuttle delivery of $1215 is legit, though the way it was presented to you is a typical scam because of the mandatory nature of deliveries into NYC. However, I would file a complaint with the Federal DOT over the difference between the $903.01 and the $1157. If Stephany had any brains, she would refund the difference in the price as a way to avoid the several thousand dollar fine the company will receive for violating Section 375.409 referenced above. She needs to collect that from the mover for screwing up. I would also consider a lawsuit against them and the company that moved you for violating their contract. That's a dead bang winner every time.

Next time - research your mover on the internet. To be absolutely safe, choose one of the major companies to perform your move. Moving is not inexpensive and choosing the wrong mover can and will be very costly to you and mostly to your items. Best of luck to you.

Stephany, your company and you in particular are well known for scamming customers for a living. The fact the shuttle might be needed is irrelevant. The truth of the matter is that shuttle charges are MANDATORY with any service done at destination or origin in NYC. Reputable moving companies include a shuttle in the cost of a move on the face of the contract when moves are going in or out of NYC, not buried in small print of a contract. To say it was part of the contract without it being spelled out obfuscates your requirements under the contract.

I get the fact the customer wanted to have additional insurance on the day of the move - it was way too late to do anything about it. On the other hand, you don't offer it anyway, so having Danny call you was useless on several fronts. Even if you could have, you wouldn't have offered it because that's who you are.

And your flippant comment about the fact the move went a little bit over might indeed earn you a nice fine. It is against the law to raise prices on a move based on cubic feet. See Section 375.409 under the "Summary of Transportation of Household Goods, Consumer Protection Regulations" of the DOT.


Danny, when you hired these idiots, you didn't hire a moving company. You hired a moving broker. As you found out, and so many others like you, moving brokers will scam a customer and do nothing for you. In fact, they hire movers that can't get business on their own. I understand your frustration, but a lot of this is on you for choosing these idiots. WeHaul is a known scammer and both Scott and Stephany have left a trail of unhappy customers stretching longer than the eye can see. If you had done research on the internet on WeHaul, you would have found the scams they've done to others, and chosen someone else. There were a lot of red flags that should have warned you to choose someone else to do the move (cubic feet, no additional valuation, the fact they are WeHaul, etc...).

As you probably found out, your homeowners insurance does not cover you during a move. Your insurance agent may or may not have known this, but this is something reputable movers would know. It is way too late to get additional valuation on the day of the move, and they don't offer it anyway. A reputable mover would have offered it to you prior to the move.

The shuttle delivery of $1215 is legit, though the way it was presented to you is a typical scam because of the mandatory nature of deliveries into NYC. However, I would file a complaint with the Federal DOT over the difference between the $903.01 and the $1157. If Stephany had any brains, she would refund the difference in the price as a way to avoid the several thousand dollar fine the company will receive for violating Section 375.409 referenced above. She needs to collect that from the mover for screwing up. I would also consider a lawsuit against them and the company that moved you for violating their contract. That's a dead bang winner every time.

Next time - research your mover on the internet. To be absolutely safe, choose one of the major companies to perform your move. Moving is not inexpensive and choosing the wrong mover can and will be very costly to you and mostly to your items. Best of luck to you.

My name is Stephany Levi and I am the owner of WeHaul Moving out of Plantation. Danny os failing to complete the actual events of the move. I am here to fill in the blanks and provide proof to any who wish to see. When Danny called to schedule the move he provided us with an inventory in which we requested in order to provide him with a price. When he provided it we told him he had up to 24 hours prior to the move to add or delete any item listed in order to provide him with the most accurate estimate possible. He failed to do so which resulted in us picking more items than listed in which resulted in additional costs. The contract in which he signed clearly stated that if any items are added he will be charged for it. On the day of the pick up he had the option of either 1) I take the extra items for an additional cost or 2) I do not take them and the price stays the same except for the packing charges. he chose to take them and signed agreeing to the additional cost.

Also when we arrived we saw that items needed to be packed in order to protect his furniture. Once again the contract he signed clearly stated that if packing is needed to protect your furniture there will be an additional cost except for the blankets for they are FREE. We provided him a packing list with all of our prices in which he signed agreeing to all charges. He once again had the option not to pack, however we will not take the item and be responsible. Her agreed and alowed us to pack in which we did. Packing costs only resulted in $126 extra.Not much for the expensive items he claims to have.

Next he claims we arrived more than 10 days after the pick-up. The contract in which he signed clearly stated that delivery takes 3-10 buisness days within reasonable dispatch. That means as long as everything goes as planned and there are no weather nor mechanical conditions that we can not forsee it can take anywhere form 3-10 buisness days. It did arrive a few days after the 10th buisness days however it was still within our rights and I can not control the weather or conditions and it just so happened to have snowed in NY that weekend. Since Danny's stuff was so expensive I doubt he wanted it delivered in the snow!!!

As for damages he needs to go through the claim department in which I have already mailed a claim form a while ago and am still awaiting the form from him to process. It is not I who chose not to send it out fast enough. i sent it the same day he requested it. We provide basic coverage with his price. He needed to purchase additional insurance prior the move with a third person. he attempted to do so the day of the move when I already started to work which is not the way thiongs go. My contract clearly states the insurance provided and he had plenty of time to ask for additional insurance in which he signed aware fo such rules and chose to ignore it till the day of. If he would have asked for more insurance he would have been notified of the two third party insurers I work with. I am not to blame for him just remembering the day of to want extra insurance. NO ONE insures a move the day of or after. All companies require you to do it at least 24 hours before if not even 72 hours prior.

As for the shuttle fee it is once again in the contract he signed. More than once. It is not my responsibility that he did not read the terms and conditions prior to the move. All that he complained about is in writting and he signed it before we even touched his HHG. It is easy to blame others before you blame yourself. I think I went beyoond my duties as a company to accomedate Danny. I even played musical credit cards with him. Allowing him to move the same charged over 3x to different cards after the move. Who does things like that, but I did to make him happy.

I am sorry that Danny feels he had a bad move. I did everything I said I would in the contracts. He signed the contrracts aware of said charges prior to the move and had plenty of opportunity to adjust the list.

Sincerely,
Stephany Levi