WebDVD - TVaddicts billed my card never sent product Las Vegas Nevada

I ordered the set of Dean Martin Celebrity Roasts in December. My credit card was billed 97.72 -- much more than the agreed-on price -- and I was sent an e-mail that the item was on backorder (see below).


Dear Doreen,

Your order is currently in back order, it is our top priority to ship it to you as fast as possible. We will keep you updated on the status of your order, however, if you do not wish to wait any longer please click the link below in order to request a refund and cancel your order, you can also reply to this email or call our customer service line.

Cancel and Refund My Order Order Info

Order #: 192321
Order Date: 2007-12-27 23:01:57
Products Backordered: Dean Martin Celebrity Roasts Collectors Edition 15 DVD Set,

At TVAddicts.tv, we are comitted to providing our clients with the highest level of customer service.

Please do not hesitate to contact us with any questions or comments.

Toll-Free - 1-877-7-TV-SHOW or email us at orders@tvaddicts.tv

It is March 1, 2008 and I have not received any DVDs or notices that the item was not available and my credit card would be credited for the full amount. I have called: got a recording and left messages.

This was a birthday gift for my brother, who's been really good to me.

I want my card credited!!!! These people are snake-oil salesmen.


Podsister
Toledo, Ohio
U.S.A.