Report: #858756

Complaint Review: Ripoff Report | Webimax - Internet

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  • Webimax 6000 Commerce Parkway, Mount Laurel, New Jersey Internet United States of America

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REVIEW UPDATE: April 3 2018: Webimax remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Webimax is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Webimax has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Webimax has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Webimax remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to WebiMax for its dedication to excellence in customer service.

Ripoff Report’s discussions with WebiMax have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. WebiMax listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

WebiMax’s Founder/CEO, has informed us that his goal is always focused on ensuring success for his clients. As a successful businessman, Mr. Wisnefski feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Wisnefski hopes to maintain WebiMax as the leading online marketing firm for years to come.

WebiMax has placed an excess of time and resource in to developing a highly effective client services team and support process that enables it’s clients to feel confident that they have chosen the right company to work with.
Webimax Inc is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below t is based on comments made by Ken Wisnefski during an on-site inspection held by a third party verification company with no biases toward WebiMax.

WebiMax is a company specializing in providing digital marketing for companies of all sizes. They strive to help their clients grow through online efforts, such as helping them use their website as a marketing tool to find more opportunities such as leads or sales. Leads are acquired primarily through WebiMax’s marketing efforts. “Opportunity finds us. We promote online. We speak to potential customers with online consultants. Clients get a card and are assigned a Project Manager. We continually work to improve a client’s online marketing,” states Ken Wisnefski, a representative of WebiMax. Once a client is assigned a Project Manager, a marketing plan and process is drawn up for each individual customer. “Our team of online consultants determines the best process for each individual company that we serve. This is done before any compensation is collected from the client,” states Mr. Wisnefski.

WEBIMAX / Customer Service & Complaint Resolution

At times, clients may not feel satisfied with the services they have received. An example of this is a client WebiMax once worked with to improve their online marketing presence. WebiMax worked with the client for 5-6 months, but the client did not see the amount of growth that was desired. “WebiMax [then] re-created the client’s website and platform. We wanted to make the client happy and eliminate any possible road blocks to their success,” states Mr. Wisnefski. Although this is not a common complaint, the team at WebiMax did everything they could to ensure that client’s satisfaction. “I speak to clients myself and address their areas of concern. I take a global look in order to find a solution to our client’s problems. I put more cost into the process and the client could not believe that this company went above and beyond their expectations,” states Mr. Wisnefski. In response to WebiMax’s efforts to ensure their client’s satisfaction, “[The client] was very happy that we followed through with our suggestions to resolve his problem. He was very pleased that we re-created his website and platform at no cost to him. He was very pleased to work with us moving forward,” states Mr. Wisnefski.


After a complaint is resolved, WebiMax has follow-up procedures in place to ensure their customers’ continued satisfaction. “We continue to provide services and process the results in the appropriate way. The Project Managers will follow-up with the clients in order to make sure their concerns are addressed. If the Project Manager cannot resolve the issue, an administrator will contact the client to address the concern,” states Mr. Wisnefski. WebiMax strives to avoid complains in the first place by working to set the appropriate level of expectations for the client. “We spend more time with the client pre-sale and set up the process to be successful for both the clients and the company,” states Mr. Wisnefski. They also continue to address their internal procedures to ensure their clients’ satisfaction. All WebiMax employees receive customer service training; all employees learn the best practices and appropriate levels of engagements; and they adjust scheduling to address the client’s needs. “We are concerned and actively seek to be proactive in resolving issues as early as possible,” states Mr. Wisnefski.

Since receiving complaints through Ripoff Report, WebiMax has taken several steps to improve their processes to ensure client satisfaction. The team at WebiMax utilizes an escalation process through which difficult problems are sent to the upper executives in order to prioritize and resolve the issues as soon as possible. They also utilize an advocacy program in which they let the clients see the length that the team at WebiMax goes to in order to maintain client relations. They also utilize transparency, providing internet-based tools to clients, allowing them to see the entire process from start to finish. “We show the clients everything that is happening in the back office and explain it to them. We show all growth tracking and trending to evaluate the effectiveness of the service that we provide to our clients,” states Mr. Wisnefski. Additionally, WebiMax provides all their clients with monthly reports for deeper clarity of the process being utilized for their campaign. WebiMax has also created a new client center, which is accessible by every one of their clients, allowing them to go into the center and engage with the team and the process. “We look to address client expectations from the beginning of the process. We seek to set the tone with an initial hour-long call to set expectations… We diligently follow up with clients to address concerns,” states Mr. Wisnefski.

In response to the complaints posted on Ripoff Report against WebiMax, Mr. Wisnefski states “Some of the claims that were made do not relate to the clients that work with our company. One client used our services for 2 months. He was not happy with the service we provided after this short period. We attempted to make him happy to no avail. We provided him with a full refund and we completed the agreed-upon work. The client was still unhappy and reported our company to Ripoff Report. We go above and beyond to satisfy our clients.” Mr. Wisnefski and the team at WebiMax recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “We feel that this rebuttal is extremely valuable to our company. We are happy to have the opportunity to state our side of this issue, as well,” states Mr. Wisnefski.

WEBIMAX / Statements from the owner, Ken Wisnefski

"I founded WebiMax on the core principle that I would create a company that would truly help our clients grow their businesses by working with them more as a strategic partner than merely an outsourced vendor.

In listening to client concerns during the early stages of our growth, we focused strongly on developing the right balance of our client services team to not only provide results for our clients but also have the ability to spend more time discussing our clients campaigns with them. All client concerns are viewed by a member of our management team and resolutions to these concerns are promptly addressed. Our focus is to always provide our clients with an effective service but also a quality customer service experience.”

WebiMax was created on Ken’s core principles of actually providing a service that helps clients succeed. Since we began as WebiMax in 2008, we have continued to learn and refine our process as the industry evolves. Along the way we developed advanced quality control and reporting, internal continuing education for our staff and a cutting edge content development and marketing team.

WebiMax is led by an experienced management team, which provides strategic direction and support for the company as well as being a multiple recipient of numerous “Best Places to Work” awards in the Philadelphia region.

With over 100 dedicated employees, WebiMax has among the largest pool of Internet marketing professionals you will find at an agency.

The WebiMax team brings years of Internet marketing experience and proven results to help our clients succeed online. WebiMax prides itself on its Customer First Approach in communicating and educating our clients on best practices for SEO and Internet marketing.


"When I first started WebiMax in 2008, I wanted to create a company that leveraged a deep online marketing knowledge that could be customized to fit each of our client’s specific needs. I saw plenty of companies that had “one-size-fits-all” mentalities, and I felt strongly that I could do better. I had been a victim in my previous venture of working with a few online marketing firms that promised the world, signed me to long-term contracts and then delivered absolutely nothing. Through this experience, I feel I have a perspective that our competitors simply do not. I realize what it’s like to be disappointed and let down by the online marketing firm you are working with and my goal is to do all I can to ensure my clients see the value of our service.

While the online marketing world has changed drastically in the six years since WebiMax first opened, the ability to evolve with the changing landscape related to web-based marketing makes WebiMax stand out as a thought leader in our industry. I worked extremely hard to integrate extensive on-going training for our staff to stay far ahead of the curve as changes to search algorithms and new online marketing platforms gain steam as viable options for advertisers.

My commitment to my clients continues to focus heavily on providing an innovative, well thought-out strategy that is managed by experienced and diligent client service specialists. By having a strong nucleus of strategy and continually monitoring the evolution and trends that the industry is constantly faced with, I know that when it comes to choosing the right firm to assist your company in growing your online process, there is only one choice that ensures success and that choice is clearly WebiMax.

I take great pride in the company and team that I have built as well as the commitment to excellence that I have instilled in my staff.” ~ Ken Wisnefski, Founder/CEO

WebiMax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation WebiMax has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Mr. Wisnefski and many of his past and current associates, Ripoff Report is convinced that WebiMax is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Webimax Webimax Ken Wisnefski And Edward Cilurso Internet

In simple terms we were duped by Ken Wisnefski and Edward Cilurso. 

To read everything about Webimax and how they take advantage of others visit:


You wont find any negative WebiMax reviews at the time this blog post was written, but how does a company that deals with hundreds of clients in an industry where results cannot be 100% guaranteed get by without a single complaint being posted about them?

If you take a look at the WebiMax Top SEOs profile and the WebiMax Best Web Design Agencies profile you wont find any negative WebiMax reviews either. At the bottom of both profile pages youll find the following:

    We reserve the right to monitor and remove any and all reviews about WebiMax at our discretion.

Any negative feedback submitted to either site is probably going to be rejected, so if youre an unsatisfied customer of WebiMax and want to leave any complaints about your experience feel free to add your comments to this review below
WebiMax Complaints

WebiMax calls the censoring of complaints reputation management and they offer this service to others, but I would call this something far different. Here are the important parts pulled straight from the Reputation Management section of their website:

    Make aggressive pushes to generate positive remarks and statements about the company / brand
    The real meat of the campaign, where we use our SEO expertise to generate positive reviews, and push aside the neutral / negative ones
    Using SEO tactics, push down any neutral or negative comments
    Designing a crisis communications campaign that acts to respond to negative comments / complaints
    Reevaluate and clean up any negative reviews still in the search engines

WebiMax also seems to be censoring the Internet by having their lawyers send take-down notices and threaten lawsuits to any website hosting negative reviews about them. In my opinion, this is a gross violation of peoples first amendment rights to criticize a company, an abuse of the legal system, and a complete disregard for the US constitution.
WebiMax SEO Rankings

Top SEOs claims to review SEO companies and provide fair rankings based on their extensive evaluation process. In actuality, they seem more like a web directory that ranks SEO companies based on how much money theyre willing to pay them. WebiMax ranks number one on the list

In order to be ranked, SEO companies can register and pay a minimum fee of $1,000 per month.

If you want to be considered for their SEO & PPC Competitions youll be paying $4,800 per competition totaling $9,600 in fees just for entry into both competitions. Below is a screenshot of the form to improve your rankings on Top SEOs.

Heres a blog post written by Aaron Wall at s****.>

This report was posted on Ripoff Report on 03/24/2012 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/webimax/internet/webimax-webimax-ken-wisnefski-and-edward-cilurso-internet-858756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Response to this Claim

AUTHOR: Kenneth Wisnefski - (United States of America)

POSTED: Tuesday, April 03, 2012

As in any scenario, there are always two sides to a story and I would like to offer WebiMaxs view on this complaint. The complaint outlined above doesnt accurately describe WebiMax's commitment to it's clients, our services or our overall reputation in the Internet marketing industry.  

The above mentioned account of WebiMax's business practices is false and misleading and posted by a former employee at WebiMax.  WebiMax has taken legal action against this former employee which can be viewed here 


WebiMax and its employees have been recognized by numerous third party web sites, trade organizations and industry leaders for it's excellence in SEO, SEM, Social Media and Web Design.  Our team of over 100 employees (based in Mount Laurel, NJ) participate in continuing education classes internally to stay up to date with the latest technologies and trends, work within our Customer First servicing model for our clients and have never had a client penalized for it's white hat (natural/organic) digital marketing practices.

This is why WebiMax is a leader in the industry with over 500 clients internationally, a client retention ratio of 98%+ and the trust of Fortune clients and mid to large sized business across the world.  We welcome the opportunity to discuss this further with individuals that have concerns regarding this matter.

While our goal is clearly to have only satisfied customers, I do feel that in this case, this posting provides no details related to a specific campaign or scenario by the individual posting.  I stand by our service and the approach we take with each client. I feel we do all we can to make each of our clients happy and successful.

In direct response to this posting, it is clearly not true and not representative of myself, Ed Cilurso our the entire WebiMax team who work extremely hard for the success of our clients.

Ken Wisnefski

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