websaveclub.com - IWorksIworks Inc. iWorks, Inc., Network Agenda, MyGrantSite, WebSaveClub, Raven Media Cancelled account and STILL charged a month later. Now they can't find the charge! Internet

Jeremy Johnson New Company


Jason Peterson 
Paul Ford
Brien Heideman
Jeremy Johnson
Kyle Kimoto

Marie, 

First and foremost I would like to offer an apology for the difficulties this customer has experienced. Our company represents the Grant CD program she ordered, however for a few months now, we have no longer provided customer service for Web Savers Club. We strive diligently to provide the highest level of customer service to all of our customers, but unfortunately mistakes do happen and phone problems do arise, but we do our best to make sure that these types of issues are quickly addressed and resolved.

I apologize for any misunderstanding or confusion when you contacted 
Customer Service and spoke with our representative Tico. At that time, he was a new representative for our company and apparently failed to refer the customer to Web Savers Club, who had begun providing their own customer service. We apologize for this oversight - the correct customer service number for Web Savers Club is: *1-888-808-8582.*

I am very glad to read that you were able to reach our customer Service for the Grant CD and resolve your concerns.

When ordering the Grant CD there are no commitments with the free 
product however there is a bonus free trial period to membership 
websites that accompanies the free CD and we do our best to disclose 
this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination 
agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email 24 hours a day, 7 days a week and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, 
confirmation of order page and the confirmation email.

The Information on our Grant CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and, let's face it, frustration of having to search out this information on their own. That is why with our Grant Program you receive a 7 day free trial to our Grant Members Site. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant member's site by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding, as well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants, as well as for Scholarships. The Grant Member SiteT gives you access to the Grant-A-DayT program; which guarantees at least one member will be awarded a personal needs grant every single day! Click here <http://members.ravenmediainc.com/granttestimonials/> to read testimonials from recent grant recipients. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Member Site program. Another feature we offer is our live one on one chat representatives; they are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a Grant. The information that is offered through the Grant Member Site is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more, so we feel that we are offering our clients the best value in the industry at a reasonable monthly rate of $39.95. Ordering our Grants CD also includes two fast action bonuses. The first fast action bonus is 
for Search Market Members site which has a 14 day free trial. This 
member's website where we offer one on one live chat assistance and it teaches users how to make money using Google's AdWords and AdSense 
Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. 

They can do this either for their own sites or they can use Google 
AdSense to funnel traffic through their sites to other sites and get 
paid for the traffic they generate. After the trial period, it is a 
reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.

If you are another customer that is reading this and you have already 
tried customer service for the Grant program, but feel that we have 
failed you in some way or you feel you weren't treated fairly, please 
call me directly at 435-773-1795 or email me at 
customerservice@cshelp.org I will be happy to address your concerns ASAP.

Sincerely,

Online Customer Support