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Report: #285884

Complaint Review: Webster Chrysler Jeep - Rochester / Webster New York

  • Submitted:
  • Updated:
  • Reported By: rochester New York
  • Webster Chrysler Jeep 2111 EMPIRE BOULEVARD, Rochester / Webster, New York U.S.A.

Webster Chrysler Jeep Be carful when you buy a Jeep here, it might be missing parts. Customer service is also very bad. Rochester / Webster New York

*UPDATE EX-employee responds: Typical case I'm afraid

*Consumer Suggestion: Go to Small Claims Court But...

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I would like to write to make consumers in the Rochester N.Y. area aware of the typical deceptive sales tactics of Webster Chrysler Jeep.

I bought a 2004 Wrangler Sahara with just over 10,000 miles in December of 2005 from this dealer. For those who don't know Jeeps, the Sahara model comes standard with a hard top. All Jeep Wranglers come standard with a soft top that folds in behind the seat in a small "bag" when the hard to is on. Wranglers also include a accessory package for the soft top that includes, the rear window, side windows, and a boomerang shaped plastic piece that fits between the full door and the soft top on both sides called "surrounds". There is also some hardware that helps to close and hold down the soft top.

Being December in Rochester, and my first Jeep, I had no desire to test out the soft top in heavy snow and freezing temperatures. Spring came early, and on a nice day I set out to remove the hard top, and put up the soft top. I quickly found that several pieces of the soft top were missing. In fact the only part of the top that was there was the canvas canopy. It was quickly obvious from the wear that this was not the original canopy. I had very specifically asked Domka, the salesman if all the parts for the soft top were there, and was told, " yes, we check the vehicle to make sure everything is there before we even buy it."

Now, I know it was not a new car, even though in NYS anything with less than 16,000 miles can be considered new. I know I was naive to the fact that this accessory kit should have been there but the disturbing part is what happened next.

I called the dealership and asked to speak to Domka. I was very nice when I told him that the Jeep I had bought was missing parts. "Click", was his reply. I called back, and after being on hold for several minutes, I wat told he was "at lunch", at 10:15 AM. I called the next day and again spoke to Domka. He told me first that he can't help me, he only sells the car and goes one the word of someone else that checks it out before it's put out on the floor. He then offered to check with the manager and "see what he could do." He was very friendly and took my number saying he would call me tomorrow.
It was late in the afternoon so I didn't insist on an answer that day.

A week passed while I was out of town and no call from the dealership. I called back, got Domka. He told me the parts would cost more than $700 dollars, and that the best he could do was give me a discount if I wanted to buy them from their dealership. I was upset, but nice and asked to speak to the manager. This is where things go really wrong.

The manager was rude, refused to give me his name and actually said to me at one point, "you bought it. We sell cars, not give away free parts" I went and visited, again meeting with the salesman and the manager who again to me, "it no longer our problem." I did finally get the name of the manager, but I can't recall it, and don't have my notes handy. I called several other times and asked to speak to the owner, or another manager. I was told that "there are no other managers, and I'm not giving you the owner's name."...!!! I can't believe this guy just said that!!

I called again and told them I'd like to settle this with going to small claims court, I was told to my astonishment by this same manager, "you wanna sue me?! go ahead sue me, see what happens. It you word against mine. you've got no evidence and I think you're just trying to get something for free"

I was so mad and taken back that I didn't call again. I tried contacting the owners, but was redirected back to the dealership. I contacted Chrysler's regional sales manager, but was again dismissed back to the dealership.

I guess in the end, scum sticks up for scum, and I got bullied by the system because I'm just "the little guy". I know if I were a lawyer, or politician or someone famous they wouldn't have treated me this way. I hope that someone from Chrysler is reading this, I'd still like to make a bad situation good, but I just didn't have the money to take this to court.

All I want is the "Jeep experience", no money, just the top that I paid for. I'd also like to believe that there is still some good left in the American auto industry.

Please consider this the next time you plan on shopping at Webster Chrysler Jeep, or buying any Chrysler product.

John
rochester, New York
U.S.A.

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This report was posted on Ripoff Report on 11/21/2007 03:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/webster-chrysler-jeep/rochester-webster-new-york-14580/webster-chrysler-jeep-be-carful-when-you-buy-a-jeep-here-it-might-be-missing-parts-custo-285884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE EX-employee responds

Typical case I'm afraid

AUTHOR: Kane - (U.S.A.)

POSTED: Thursday, May 14, 2009
Hello John,

I am sorry to hear about your troubles with WCJ, I used to work there in the service department. I was an employee for quite some time. I know the inner workings of dealerships all too well and have seen this kind of thing before many-many times.

What probably happened was your vehicle (used right?) was probably traded in already missing the parts that you are without. The used car sales manager does have trade-ins looked over. And any work that needs to be done, within certain price limits, are serviced. Either the technician who worked on the car as a trade in, readying it for the lot did not notice these pieces missing, or, reported this to the used car manager and the manager opted not to order the parts due to the cost. Basically hoping that the future buyer would not notice these pieces missing. Worst case, he would have to order the parts had you noticed them missing right away. He would have apologized with a smile and ordered your parts for you.

The salesman probably knew nothing of the missing parts though. You would be amazed at what they don't actually know about the vehicles they are selling, but he did cover his backside at the same time. The name of the game on the sales floor is C.Y.A. "Cover Your A**" and "Pass the buck!" Stating that someone else checked it over was his way of avoiding potential blame.

Now, used car managers are all about saving money (even opting not to have brake work done if they barely pass inspection) and do not care about the customer... at least, not once they pay. Unless the customer is rich, well known (famous such as a politician as you mentioned) then they are treated like gold and given lots of freebies!!

Unfortunately, you do not have much of a case as I'm sure you know by now, as I have seen many people lose court battles that involved far greater amounts of money and far worse treatment. I do wish you well and the best of luck!
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#1 Consumer Suggestion

Go to Small Claims Court But...

AUTHOR: Karl - (U.S.A.)

POSTED: Wednesday, November 21, 2007
You can try Small Claims Court but unless they specifically wrote into the contract that the car had the accessory kit you may lose your case. All you had to go on was the salesman's word. It is a shame that you can't trust people to do what they say but you should have checked what should have been with the car before you took delivery and ensured that it was there.
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