Webster Chrysler Jeep Be carful when you buy a Jeep here, it might be missing parts. Customer service is also very bad. Rochester / Webster New York

I would like to write to make consumers in the Rochester N.Y. area aware of the typical deceptive sales tactics of Webster Chrysler Jeep.

I bought a 2004 Wrangler Sahara with just over 10,000 miles in December of 2005 from this dealer. For those who don't know Jeeps, the Sahara model comes standard with a hard top. All Jeep Wranglers come standard with a soft top that folds in behind the seat in a small "bag" when the hard to is on. Wranglers also include a accessory package for the soft top that includes, the rear window, side windows, and a boomerang shaped plastic piece that fits between the full door and the soft top on both sides called "surrounds". There is also some hardware that helps to close and hold down the soft top.

Being December in Rochester, and my first Jeep, I had no desire to test out the soft top in heavy snow and freezing temperatures. Spring came early, and on a nice day I set out to remove the hard top, and put up the soft top. I quickly found that several pieces of the soft top were missing. In fact the only part of the top that was there was the canvas canopy. It was quickly obvious from the wear that this was not the original canopy. I had very specifically asked Domka, the salesman if all the parts for the soft top were there, and was told, " yes, we check the vehicle to make sure everything is there before we even buy it."

Now, I know it was not a new car, even though in NYS anything with less than 16,000 miles can be considered new. I know I was naive to the fact that this accessory kit should have been there but the disturbing part is what happened next.

I called the dealership and asked to speak to Domka. I was very nice when I told him that the Jeep I had bought was missing parts. "Click", was his reply. I called back, and after being on hold for several minutes, I wat told he was "at lunch", at 10:15 AM. I called the next day and again spoke to Domka. He told me first that he can't help me, he only sells the car and goes one the word of someone else that checks it out before it's put out on the floor. He then offered to check with the manager and "see what he could do." He was very friendly and took my number saying he would call me tomorrow.
It was late in the afternoon so I didn't insist on an answer that day.

A week passed while I was out of town and no call from the dealership. I called back, got Domka. He told me the parts would cost more than $700 dollars, and that the best he could do was give me a discount if I wanted to buy them from their dealership. I was upset, but nice and asked to speak to the manager. This is where things go really wrong.

The manager was rude, refused to give me his name and actually said to me at one point, "you bought it. We sell cars, not give away free parts" I went and visited, again meeting with the salesman and the manager who again to me, "it no longer our problem." I did finally get the name of the manager, but I can't recall it, and don't have my notes handy. I called several other times and asked to speak to the owner, or another manager. I was told that "there are no other managers, and I'm not giving you the owner's name."...!!! I can't believe this guy just said that!!

I called again and told them I'd like to settle this with going to small claims court, I was told to my astonishment by this same manager, "you wanna sue me?! go ahead sue me, see what happens. It you word against mine. you've got no evidence and I think you're just trying to get something for free"

I was so mad and taken back that I didn't call again. I tried contacting the owners, but was redirected back to the dealership. I contacted Chrysler's regional sales manager, but was again dismissed back to the dealership.

I guess in the end, scum sticks up for scum, and I got bullied by the system because I'm just "the little guy". I know if I were a lawyer, or politician or someone famous they wouldn't have treated me this way. I hope that someone from Chrysler is reading this, I'd still like to make a bad situation good, but I just didn't have the money to take this to court.

All I want is the "Jeep experience", no money, just the top that I paid for. I'd also like to believe that there is still some good left in the American auto industry.

Please consider this the next time you plan on shopping at Webster Chrysler Jeep, or buying any Chrysler product.

John
rochester, New York
U.S.A.

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