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Report: #612025

Complaint Review: Weightloss Dojo - Internet

  • Submitted:
  • Updated:
  • Reported By: RDG — West Palm Beach Florida United States of America
  • Author Not Confirmed What's this?
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  • Weightloss Dojo Internet United States of America

Weightloss Dojo Very Poor Customer Service Internet

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When I called the customer service number listed on my mother's credit card, I needed to find out why she had been charged $34.95.  "Misty" informed me that the charge was for exercise DVDs that had been shipped to my mothers address.  



She further explained that it was a monthly membership service and that my mother's call to cancel the membership was not received in time to avoid the charge. Therefore, the DVDs could not be returned for a refund - it was written in their Terms & Conditions. 



I explained my mother is 80, can't drive and has been diagnosed with dementia. Misty again recited the Terms & Conditions.  I asked to speak to Misty's supervisor and she refused to transfer me. She stated that her supervisor would tell me the exact same thing - no refund. Once again she recited the Terms & Conditions. 



Her tone throughout the call was unfriendly and become more hostile as I continued to try to explain the situation and get her to transfer me to someone else.  The call ended when she hung up on me.



Their website has only a logo with a phone number.  No address.  If Misty is an example of their customer service, I will never do business with them again and others should think twice before participating in their monthly DVD program. 

This report was posted on Ripoff Report on 06/09/2010 08:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/weightloss-dojo/internet/weightloss-dojo-very-poor-customer-service-internet-612025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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