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Report: #1266154

Complaint Review: Welcare - Phoenix Arizona

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  • Reported By: Rob, Unhappy Camper — Atlanta Georgia United States of America
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  • Welcare Box 78230 Phoenix, Arizona USA

Welcare Can you speak Filipino? Phoenix Arizona

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 Welcare is no diffent than any other health care insurance company, offering little, but charging much.  But this isn't my complaint.  My issue was their so-called "customer service," or more accurately, the lack of it.

 First, if you can understand the Filipino language, you're way ahead, because I cannot.  But the moment you call them with any question, your phone call will immediately be directed to this Third World country, where English is a second language, at best.  What this means to you is this.  You will first be subjected to the longest, most tediously boring telephone script you've ever heard, followed by someone who's communication skills are slightly above that of the typical American 5th grader.  My nightmare began when I called them just to report that I had moved and wanted to simply change my address.  TWO HOURS LATER, after speaking to two phone representatives and one supervisor who was as brain dead as the rest, I was about to go completely insane.  Then, by some miracle from God, an American guy came on, and saved me from a fate worse than death, taking care of my minor issue in only moments.

This same pattern is repeated every, single time I call Welcare for any reason... first, the interminable, ridiculous phone pitch, followed by someone who simply doesn't understand what you're saying, and vice-versa.  I'd rather rip my eyes out with a red hot poker than call Welcare again, and if you have to, I promise, it won't be a pleasant (or understandable) experience.  If you ever wondered why outsourcing US jobs overseas was such a bad idea, you need look no further than Welcare's customer service.

 

 

This report was posted on Ripoff Report on 11/06/2015 10:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/welcare/phoenix-arizona-85062/welcare-can-you-speak-filipino-phoenix-arizona-1266154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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