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Report: #1443263

Complaint Review: Welks Resort-Free gifts-Not so Free-Waste of Time-Bad Customer Service - Escondido CA

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  • Reported By: Charissa — Riverside United States
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  • Welks Resort-Free gifts-Not so Free-Waste of Time-Bad Customer Service 8860 Lawrence Welk Dr Escondido, CA United States

Welks Resort-Free gifts-Not so Free-Waste of Time-Bad Customer Service Bad customer service-Nothing they can do Escondido CA California

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My husband and I were invited to the resort in Escondido CA to tour a timeshare and received a free gift.  We went there and after 7 hours walked out with our voucher for our cruise to Mexico. I sent in the cruise voucher as you have to do it within 45 days or its void.  I then received a letter from FastTrack Promotions stating I needed to send in 2 checks, 1 for $50 & 1 for $376 which is for fees and taxes etc. OK it wasn't free. On the letter it stated the issue date was 1/6/18 but the letter was dated 1/22/18.  It informed me to send in the money within 90 days and within 60 days of my tax refund. Which threw me off because our taxes would not be completed until April 11 2018 and we did not receive our refund until April 25. That is the date I sent in the money.  I received a letter of void notification from FastTrack because it was outside of the 90 days. I called FastTrack, they stated there was nothing they could do as they are only the vacation issuers, I would need to contact Welk Resort. So I did and received the "gifting" department and told the lady what happened and she informed me that if I had not claimed it within 45 days then they may be able to reissue it, but since I claimed in and failed to complete the reservation process within 90 days that there was nothing they could do.  Plus we cannot attend another 7 hour presentation at their resort for 1 year, oh d**n. I'm beyond disappointed with the whole process. The wording on their documents does not make sense and is confusing. Do not waste your time or money.  

This report was posted on Ripoff Report on 05/16/2018 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/welks-resort-free-gifts-not-so-free-waste-of-time-bad-customer-service/escondido-ca-92026/welks-resort-free-gifts-not-so-free-waste-of-time-bad-customer-service-bad-customer-servic-1443263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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