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Report: #1299128

Complaint Review: Wellington Appliance Repair - west palm beach Florida

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  • Reported By: anonymous — boynton beach Florida USA
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  • Wellington Appliance Repair 11984 54th street north west palm beach, Florida USA

Wellington Appliance Repair LEG appliance services scammed by owner of company west palm beach Florida

*REBUTTAL Individual responds: Mrs Robin Miller

Show customers why they should trust your business over your competitors...

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Called for a repair on a whirlpool washer. Wellington appliance repair came up on a search. My husband called and Eli said he could come out that day. Eli did show up he looked at a few things said he needed to order a CCU. He said the part would be in by Tues or Wed this was a friday. He emailed an invoice to me. He charged me $280.00 for the service call and half the cost of the part. Tues & Weds came an went. I called Eli several times no answer. One of the times the line call forwarded to his wife. She said she would check on the part and call me back. She did stating the part will not arrive until next Monday because it was back ordered. So that would have been 10 days to get the part.

I decided to google the part myself. I found several parts distributors with the part in stock and same day shipping. Monday came no part. My husband called Eli. Eli stated the part will be here Wednesay and that he would be at my house 9:00 Thursday. 9:00am came and went. Called Eli repeatedly, no answer. I stated texted him. no reply.

Next day I text him again. I stated I wanted a refund. he said OK. Were now two weeks into this. Another day goes by I use someone elses cell phone to call him. His wife picks up I tell her I'm waiting on my refund. She states Eli is processing refunds today and she will have him call me. 

Here I am three weeks later. No call from Eli or his wife. I've called and texted numerous times. No answer. Eli and his wife will pick up if they don't recognize the # thinking it's new business or actually someone else they can rip off. Don't do business with this guy! 

This report was posted on Ripoff Report on 04/11/2016 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wellington-appliance-repair/west-palm-beach-florida/wellington-appliance-repair-leg-appliance-services-scammed-by-owner-of-company-west-palm-1299128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Mrs Robin Miller

AUTHOR: Elias - (USA)

POSTED: Tuesday, April 12, 2016

 You claim to be ripped off ..... I purchase parts from Marcone a national supplier. I explain they have part back ordered which is a documented fact. You with reason are unhappy with delay and decide ........I'll check this out myself....... As many Google gurus do and find many 3rd party vendors claiming to have part in Stock same day shipping. ...... And think oh no this service man is trying to Rip me off......On the contrary With first communication as to delay I offered you a refund and you declined opting to wait for part to come in. At the very least you can make an honest statement about what happened and not be a plagiarist of what someone else has written.

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