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Report: #1235551

Complaint Review: Wellington Appliance Repairs - Wellington Florida

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  • Reported By: Nicholis — Wellington Florida USA
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  • Wellington Appliance Repairs 1235 the 12th Fairway Wellington, Florida USA

Rip Off Artist - Wellington Appliance Repairs - The Appliance Guy - LEG Appliance Repair Eli (Lemuel Elias Gonzalez) stole my money and waisted my time, can't repair appliances Wellington Florida

*REBUTTAL Owner of company: Dear Nick aka (Ripped Off Home Owner)

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RIPPED OFF HOMEOWNER
Wellington Appliance Repairs, AKA LEG Appliance Repair, AKA The Appliance Guy - Eli (Lemuel Elias Gonzalez)

Owner and Technician Eli Gonzalez came to our home to repair our LG refrigerator that was not cooling.   Eli determined, without any diagnostic testing, the reason our LG refrigerator wasn't cooling was that the cooling fan was “weak” and said it needed to be replaced, Eli ordered a replacement.   After installation, the cooling fan did not work. Eli then said it needed a main board.  After waiting a week for the board to come in, he came out and replaced it. Within an hour after he left, Ice maker was non-functional. I called him immediately, and he returned and made some adjustments and the ice maker worked for about a week, then the ice maker stopped working. Eli said it was the auger, so we ordered an auger for the icemaker.  Auger was installed, and it was not the auger that was the problem – misdiagnosis by Eli!
He returned again and said it was the board in the freezer door. This part would cost $160.00, but I could order it myself for less, as he suggested so I did, and I also purchased a LG factory repair manual as well, in which he asked for a copy so he would have one!
I installed the board in the freezer door (as Eli suggested) according to manufacturer's instructions and still no ice through door. Having considerable experience in electronics and electronic troubleshooting, I followed the troubleshooting procedure in the LG factory manual for auger failure and after two tests it showed the Main Board was bad.
I called Eli, he came out and for the first time did some testing, he agreed the board he had replaced was bad, and he would order a warranty replacement.  Since then I have tried to contact Eli, but he is unreachable.  I have called him many times to get the whereabouts of my replacement board, and no response. Over a week later and many calls to him he finally responds and commits to a time to repair and never shows up for the appointment!
Finally, after four missed appointments he sends his tech out only to find he has the wrong part with him.
I contacted Eli and he states that he has the correct part at his house and acknowledges sent the wrong one with the tech, but will not commit to a time that he can come back.
I have paid out over $450.00 for parts and services and still have a broken refrigerator.
I have called, and texted him for weeks and have had no response from Eli or his office.
Eli (Lemuel Elias Gonzalez) is a complete liar, thief, and just untrustworthy in general.
The woman who answers the phone is his wife & she is just as bad as her husband. Rude and unprofessional, just liars and cheats, both of them! 

I have seen on other reports, they went out of business in Hudson, Florida, for being Scammers!

Well documented on Angies’ list under LEG Appliance Repair.
I have seen multiple RIP OFF reports for them in Palm Beach County. (http://www.ripoffreport.com )
They have several phone numbers (561)666-8919, (888)477-6439, (561)749-9568, (727)495-4285, (561)516-2189 (Eli's cell), (561) 287-7970, (561) 749-9505, (561) 865-6975
Eli doesn't contact as promised, doesn't keep appointment times, and doesn’t call if he going to be late or miss an appointment, he just steals your money! 
Be warned – Inform you friends - use someone else or be scammed..... Like us, we are out over 450.00 from dealing with these con artists! 

Wellington Appliance Repairs,   LEG Appliance Repair,    The Appliance Guy,

Eli Gonzalez,   Lemuel Elias Gonzalez,   Deanna M. Coakley Gonzalez (owner/ wife),    

Nina Gonzalez

This report was posted on Ripoff Report on 06/14/2015 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wellington-appliance-repairs/wellington-florida-33414/rip-off-artist-wellington-appliance-repairs-the-appliance-guy-leg-appliance-repair-1235551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Dear Nick aka (Ripped Off Home Owner)

AUTHOR: Elias - (USA)

POSTED: Sunday, February 21, 2016

 It is true I came to your home to repair appliances ,over the span of three years Nick you were my customer. In 2012 I first repaired your whirlpool top load washing machine. In 2013 I advised you to replace an older side by side refrigerator which you did with the LG refrigerator you now claim I ripped you off on. I repaired your dishwasher twice for separate issues which you were very happy with becasuse of the low repeat customer pricing I gave you. , You were so happy with my services that you referred me to your neighbor whom also was happy and had me repair her oven door,a Samsung dryer as well as her Samsung washer on a different occasion. You then referred me to your Mother in law to repair her GE refrigerator . You called me back to repair a dishwasher and refrigerator at your rental home also in Wellington. I believe that does make me trustworthy. Finally back to the LG refrigerator you claim I miss diagnosed. You ordered the fan motor on your own before you called me to install it. Oops it didn't work. Misdiagnosed by you Nick. I did diagnose the main Board as faulty so I ordered and installed it. It worked like a charm your wife was very happy and so were you. The warranty does not cover you tampering with electronics. Our fallout Nick occurred when you decided you could do my Job better than I could. You became furious with me because I would not assist you for free. So you go online apparently to every social media outlet available to bash my service and slander my business.

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