Complaint Review: wells fargo home mortgage, inc. - des moines Iowa
- wells fargo home mortgage, inc. correspondence x2501-01t /1 home campus des moines, Iowa U.S.A.
- Phone: 800-222-0238
- Web:
- Category: Mortgage Companies
Wells Fargo Home Mortgage, inc. an institution ran by ignorance stupidity disrespect and incompetence the business that doesn't give a dam Des Moines Iowa
*UPDATE Employee: Escorw
*Consumer Comment: This type of bankruptcy requires repayment of debt
*Consumer Comment: Same As Melinda!
*Consumer Comment: confusion on wells fargo home mortgage
*Consumer Comment: Wells Fargo Mortgage Nightmare
*Consumer Suggestion: Make sure you do your homework
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While I was on line today trying to locate a lawyer who could help me and my husband clear up what Wells Fargo has screwed up since 5/01 regarding our mortgage whom they bought from GE Capital in Jan. 01 making sure that my life would never be the same again, I found this web site with people who have had the same problems with this Institution, after reading the reports I didn't feel so alone. I know that telling my nightmare to others will not make it go away but to know that there is someone who will take the time to listen gives me new hope and some comfort.
We bought our home in 1992 at that time our mortgage co. was GE Capital, in Dec. 1999 I was notified that our loan had been bought by Wells Fargo Mortg. effective 1/01/01. I was alittle worried because we were still under a bankruptcy (chapter 13)that was filed in 98 and due to be discharged in 2002, and I didn't want things to get messed up since we were so close to the end and had alot of money paid into the courts plus I had heard stories about Wells Fargo and they were not good, but I figured if something happened under my circumstances I have every piece of evidence dating back to 1/01/98 showing all the bills I pay each month along with bank statements showing posted dates and mail dates for each item. With this in mind I figured we were covered. I received my first statement from Wells Fargo in Jan. for 2/01 payment from that month thru 4/01 everything went like clock work, then when I received my statement in 5/01 for 6/01 payment it was showing us 4 months behind (understand I was still under a bankruptcy therefor to miss or be late would cause a dismissal due to default and I would lose everything including all monies paid to the trustee 4 yrs of payments (alot of money)).I was completely confussed but only a little irate at that time since I had everything to show that I had never failed to pay my mortgage I just figured a new company, computer glitch, all I had to do was call and they either they would find the error or I would fax the info and they would fix this error. Since it was an error caused by them not me. It took us two and a half weeks to finally talk to a person, since our messages were not being returned when we spoke to the voice mails. When we informed the service rep of our situation and what it could cause if it wasn't corrected we were told that it would take 2 weeks for them to find out were the problem generated from since they had to send my request to their research dept. who by the way has no phone numbers for customers to contact directly, therefor we were told that we needed to call back in two weeks and this matter should be resolved. Me and my husband started calling the day Winston asked us to call. Again same problem only transfers from voice mail to voice mail no return calls from them in the mean time Julys' and Augusts' payment had been paid but as of 8/13/01 Augusts' payment hadn't posted knowing that late charges apply on 8/15 and my payment was sent out 1st week in Aug. I became very concerned so I had my husband take half a day off work since eastern time was 3 hrs ahead of us so we only had the mornings and he stayed on the phone for 2 1/2 hrs until he finally talked to someone low and behold if it wasn't Winston who was supposed to have called us back over a month prior letting us know that the problem was corrected. He swore that he never received any messages from us (what ever) so we let him know about the new problem, where is our 8/01 payment why hasn't it posted he informed us that their calif. office was merging with their Iowa office and things were very unorganized at the moment but he was sure that the payment was their and just hadn't been processed yet, explaining the late charge policy to him I wanted this taken care of now not two days later now, he told us that he would try and track it down and for us to call back at 3:00 his time, we did and we were told that the payment had been lost so he did a payment over the phone at no charge from them and told me to stop payment on the check which I did but it wasn't free. So after he got that taken care of he informed us that he didn't have the information at his desk regarding our earlier problem and that he would get it from research dept in the morning and call us back. We never got a returned call from him who is Lisa Fletchers'(manager) secretary. We finally reached another assistant manager at the end of sept. Sheila Sellers, she seemed like she was trying to help us out finally we had someone who worked she located the our file and after reviewing it informed us that we were two months ahead that it must of been computer error during the move. I asked her to please send this verification to me in writing on her letter head she did. Four days prior to me receiving her letter I received a shocking package from Tiffany and Bosco (Wells Fargos'Phoenix Lawyers) it was a motion filed by Wells Fargo to lift the stay of my bankruptcy so that they could start forclosure proceedings asap I lost it. After speaking with my lawyers I wrote a Letter stating all phone calls made to them dates and people who we spoke with attatched I had all cancelled checks, bankstatements highlighting payments posted, letter from Sheila verifing of our current status then I faxed all of this to Wells Fargo, their lawyers, my lawyers and to the bankruptcy trustee on the very same day not even two hrs after my letter was faxed their lawyers filed a motion to withdraw the prior motion this was done on 10/18/01. We are now in 10/02 almost two years since this incompetent Institution took over my mortgage and I am still living in the hell that they have created for us. All they did was change their paper work from 4 months to one month and that amount has changed with the decrease in my new mortgage payments it went from 799 last year to 785 in march to 760 current which really gets me going since when do people change the amount of a debt once owed makes no sense. So for 24 months this company has taken all extra monies paid toward principal and has put it toward late charges which should not be there and if that isn't screwing me enough they have informed the credit agencies each month of my delinquent payment therefor we were unable to finance a vehicle we so desparately needed since ours was totalled 10/01 this has also prevented us from any equity loans for remodeling the places in and around our home that needs to be done they have totally screwed my life up my marriage has barely survived due to the stress and the money that I spent for the things they caused me could have been used to fight them in court.
So if anyone starts or would like to start a class action lawsuit please let me know I have to fight them anyway hopefully I can find a lawyer who is willing to fight a corp.
Thanks for listening
melinda
mesa, Arizona
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This report was posted on Ripoff Report on 10/27/2002 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo-home-mortgage-inc/des-moines-iowa-50328-0001/wells-fargo-home-mortgage-inc-an-institution-ran-by-ignorance-stupidity-disrespect-and-i-33549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
Escorw
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Wednesday, February 28, 2007
This is a reply from the escrow question in NY.
Your monthly mortgage payment would be calculated first principal and interest then escrow and possibly mortgage insurance.
We will say that your P&I is $500.00 and you have a FIXED rate mortgage. This means that the amount of your payment... the P&I will not increase or decrease for the life of the loan.
Escrow. This will change at any time. Typically a mortgage company will run an analysis only once a year. As a customer you have the right to request an analysis of your escrow at any time. The mortgage company does have the right to deny your request as well. This should only occur however, if the payment change is so minimal it changes your payment less than 10%.
Calculating Escrow
If your taxes are $1000.00 a year then the mortgage company will devide that by 12 so that over the course of a year (12 months) they collect $1,000.00 from you. Mortgage companies do have the right to keep extra in your account incase of increases to ensure that the account does not go negative.
$1,000.00 devided by 12 = 83.33 per month
Now if your taxes last year were 1k and this year they increase to $1,200.00 the mortgage company will still pay the taxes even though you have not paid them for the full amount. In this case it creates what's called a shortage. Your payment will then increase for two reasons.
1st- now your mortgage company is going to devide 1200.00 by 12 so your payment now per month will go to $100.00 a month for taxes not just 83.33.
2nd- since your mortgage company paid out more than it has collected from you this has created a shortage. Best and simple explanation for this.
If you go to the store and you purchase a loaf of bread for $1.50 but you show up today and it's $2.00. The store owner says don't worry you can pay me back next time. So next week you go you owe him $2.50 for the next loaf.
This is how your shortage works. You won't just owe the mortgage company the $200.00 because your escrow balance decreased more than it should have possibly taking it negative and now since the collection amount has gone up you have to have more in there to cover for next year because the mortgage company was collecting less than what is due.
To compound this problem. Keep in mind your mortgage company will only re calculate/analyze your payment once a year. SO if your taxes are paid in March and they increase and your analysis isn't complelted until October they've paid out more than they've collected, they've continued to collect less than is needed and every month the lower amount is collected the more you will owe on your shortage.
On a side note... case I can hear the train coming. Your thinking well why don't they just run the analysis after they pay my taxes? Well do you want them to run it everytime your insurance changes too? So then your saying you want your payment to change 2 or three times a year?? NO, I didn't think so.
Plus mortgage companies are held to compliance and they are audited so they run analysis state by state so that they can help keep the time your on hold to ask why your payment went up down.
So although a lot of you think your mortgage company is only out to rob you. They do have your best interest in mind. I know that doesn't help you sleep at night and I admit everyone, even Wells makes mistakes. At least I can help answer a few questions.
Thanks for all of your time!
Jennifer

#5 Consumer Comment
This type of bankruptcy requires repayment of debt
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Wednesday, May 28, 2003
This is just an informative response to Jenny.
The original poster indicated she had files a Chapter '13' bankruptcy. This type of bankruptcy requires repayment of debt for a varying period of 1-4 years. A Chapter 13 comes into play when a person makes enough money to have their debt reduced, but not forgiven altogether. I believe you're thinking of a Chapter '7' which absolves one of ALL their debt immediately (though it can take up to 4 months from the filing date for the case to be discharged).

#4 Consumer Comment
Same As Melinda!
AUTHOR: Jane - (U.S.A.)
SUBMITTED: Tuesday, May 27, 2003
I made on line mortgage payments via internet banking with Bank Of America while I was living overseas for two years.
WF foreclosed on my house without telling me. My tenant told me over the phone. WF said I had not paid in four months.I had bank statements showing the payments. They eventually found a payment missing from two years earlier that they also never told me about and said they could foreclose because that missing payment put me at 28 days past due.
They have no obligation to inform you of a foreclosure.This can happen every month then right?
They very kindly let me pay $5,000 in costs,ruined my credit completely and refuse to answer any and all correspondence.
I sold my house.I showed my new bank and mortgage lender all paperwork relating to the started foreclosure and I got another house.
They suggested I sue,I don't have the money which is what WF rely upon as they screw up peoples lives. WF is NOW (6 months later)asking me for my ss#.As if......Now they can see what it's like to be ignored.

#3 Consumer Comment
confusion on wells fargo home mortgage
AUTHOR: Judith - (U.S.A.)
SUBMITTED: Monday, April 14, 2003
We also received a home mortgage through wells farg bank in 1998. Everything seemed to be fine. Our escrow account was covering everything, we presumed, until certain taxes that are paid from the escrow account seemed not to be paid on time. We began to get bills for school tax, property tax, village tax, etc. We contacted wells fargo. They said they would take care of it along with the late fees from our escrow account, which they did.
Our house insurance (not with wells fargo) had gone up quite a lot after we had made improvements to our home. Then, suddenly, our escrow balance began to be in the negative on a consistent monthly basis.
Then, because we have our mortgage payment directly taken from our checking account by
wells fargo, we were informed that our payment would be going up in 30 days over 170.00! Now I do not understand this as we have a fixed 30 year mortgage.
The rep. at wells fargo home mortgage said that did not matter since our escrow account was in the negative. It is not our responsibility to insure that our escrow account goes negative. Still don't quite understand it.

#2 Consumer Comment
Wells Fargo Mortgage Nightmare
AUTHOR: Jenny - ()
SUBMITTED: Wednesday, October 30, 2002
I truly sympathize with you on this. Everyone's mortgages are handled like stocks on Wall Street these days. Sold to the highest bidder. However, if it takes 4 years to get your bankruptcy discharged in your state, you are being screwed. You are considered discharged the minute the final paperwork is completed (after the court hearing) and it takes 7 - 10 years to get taken off our your credit report. Your bankruptcy lawyer is a crook.

#1 Consumer Suggestion
Make sure you do your homework
AUTHOR: John - ()
SUBMITTED: Tuesday, October 29, 2002
I am a victim just like you and am in the middle of a lawsuit. Be wary of every attorney and any advice you receive. I, like you, believed a class action suit would be the way to go here. Through my research, I discovered what I believe to be compelling evidence not to make our type situations a class action. I will give you my reasons:
1. Class actions tend to be attorney centered and while attorneys should be compensated, this is about what happened to you. You lose alot of control of your case.
2. While our cases are very similar, they all have varying facts and situations, all which could confuse a jury.
3. I believe it would benefit WF if a class action were filed. Lender liability and fraud cases can carry substantial damages, and on principal I believe that for each life they try to ruin, they must face down that situation and pay accordingly.
I do believe, however, that we can all help each other by signing sworn affidavits and/or testifying for each other. Other than the fact that I was not in bankruptcy at the time, our cases are unbeleivably similar.
Good Luck!!


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