Complaint Review: wesley berry florist, castle rock, co - Internet
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- Author Confirmed
- wesley berry florist, castle rock, co unknown Internet USA
- Phone: 1 800 628 9371
- Web: 1 800 628 8371
- Category: Florists
wesley berry florist, castle rock, co Ordered flowers to be sent to granddaughers for 12th birthday. requested delivery late afternoon 8/11/15 not delivered, credit card charged castle rock co
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Found florist in google and ordered flowers for granddaughter's 12 th birthday to be delivered 8/11/5 late afternoon to her home. Birthday is 8/12/15. Noted online price of $26.99. Talked to person who was very difficult to understand. Total price was $48.11. Unable to understand cause of increase. I thought I was speaking to someone in the store.
By 8/10/15 I decided to call back and confirm price and the actual fees I was paying. I was told my $80.00 order was going out in pm. I questioned the order and the delivery date and after several attempts to clarify order was told my order number was not correct. It was confirmed that the correct # was now found and the daisys wound be delivered 8/11/15 late afternoon.
At his time (8/13) the flowers have NOT been delivered and there is a charge to my credit card for $48.11. I have made multiple attempts to speak to someone in customer service only to be put on hold for lenghty periods of time and then then disconnected. I did receive, on 1 attempt, instructions to leave my return number and e mail address and I would be contacted as soon as customer service available.
No return call, yet.
This report was posted on Ripoff Report on 08/13/2015 08:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wesley-berry-florist-castle-rock-co/internet/wesley-berry-florist-castle-rock-co-ordered-flowers-to-be-sent-to-granddaughers-for-12t-1248282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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