Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #682453

Complaint Review: West Kendall Toyota - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Ripofftrain — arlington Texas U.S.A.
  • Author Confirmed What's this?
  • Why?
  • West Kendall Toyota 13800 SW 137th Ave Miami, Florida United States of America

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I was given a quoted price on a new 2011 Camry, which included alloy wheels, keyless entry, and 0% financing. Over the course of a week, I called 3-4 times to confirm the deal with the sales rep at West Kendall Toyota. I was traveling from another state to Miami, and had a sign-and-drive arrangement.

Upon arriving at the dealership, the sales rep's supervisor, head of internet sales tells me I cant have the quoted price AND 0% financing. I said well this is what I was told, and that is what I agreed with. If there was miscommunication, I should have been notified prior to my arrival. They bumped up the price $2,000, denied alloy wheels, and no keyless entry (which they told me about only at the end when I was given the keys), and said only then can I get 0% financing. The General manager on staff denied any wrong doing, or responsibility for the mistake, and said this is the best we can do: and offered me a price $750 less. After 2 hours of negotiating for my own original price I was promised for the past week and a half, the manager brought down the price an additional 200. After 4 hours of negotiating, things were stalling. They knew I was a student, and had came here with the intent of purchasing a car. They had me in a position where the customer was almost forced to purchase a car, the trick was to get him into the dealership, and then use their muscle and advantage over me, with my suitcases in hand.

I finally agreed to purchase the car, seeing that it would be useless to pay 100 dollars for a cab, only to come back the next day and hassle and negoiate my way at another dealership and waste even more time. On my way home, Toyota calls me and asks me to come back the nexdt morning because they made a mistake (yes, another one) on my paperwork and misquoted me. They ended up giving me the car for 500 dollars CHEAPER than our original quoted online price. Karma is a B. Please do NOT do business with West Kendall Toyota. I'd rather overpay for a car, and know I'm not getting purposely scammed and baited, than deal with their absurd business practices.

This report was posted on Ripoff Report on 01/13/2011 11:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/west-kendall-toyota/miami-florida-33816/west-kendall-toyota-unbelievable-sales-practices-complete-scam-artists-miami-florida-682453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Comment

Ripofftrain, Make sure to 'Google' this- TOYOTA TWITTER SLUDGE, and go to that site...

AUTHOR: Karl - (USA)

POSTED: Friday, January 14, 2011

every day to stay updated about Toyota, okay?

Good luck to you!

Respond to this report!
What's this?

#1 Consumer Comment

incompetent or crook?

AUTHOR: Just a normal guy - (United States of America)

POSTED: Friday, January 14, 2011

That's always the question in these situations, are they crooks, or just morons? A lot of times I've found that the internet sales "department" (which usually consists of one guy who's not quite good enough to be a floor salesman) has different deals available, and the other guys at the dealership don't know about them, hence the runaround.

Not justifying their behavior at all (the opposite actually) but this is just a warning/guideline that many dealerships seem to do this.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now