Complaint Review: Westbow Press/Author House
Westbow Press/Author House Author Solutions, Balboa Press, Abbott Press, Vanity Publishing Scam, lies Indianapolis Indiana
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I just paid my publishing fees last week to Westbow Press and have had an uneasy feeling after working with Rita at the front desk, Rey, who was rude to me, Mr. Fitch, who was condescending and Nicki, the "manager" who was so kind to me until I confronted their scam. They have not yet performed any services. They just received my manuscript yesterday and after having been treated rudely by Mr. Fitch, i decided to google reviews for Westbow. The complaints are in abundance! They almost had me convinced when they assured me they have an A+ rating with BBB Better Business Bureau. I checked out their A+ rating and in fact that is true, but there is also a long list of complaints similar to mine. I copied and pasted a statement from BBB about complaints: This Customer Review, along with my contact information, will be sent to the business for validation. I understand that customer reviews are not used in the calculation of the BBB Rating and that BBB does not accept anonymous reviews. Needless to say, a BBB A+ rating means nothing!
I spoke to Andrea, who took my credit card info and she assured me that I could opt out of this contract and I would be charged a handling fee of 150.00, but would be refunded my balance. I spoke to the nice lady at the front desk, Rita and she was just oozing with kind words until I insisted that I would not proceed forward with Westbow. She asssured me they were a Christian company, etc and railroaded my conversation until I had to raise my voice to try to get a word in. I was transfered to Nichole B--- and she too had on her sweet, kind voice until I let her know I wanted out. She too railroaded the conversation, citing the contract and agreement, etc that supposedly I signed and informed them that I was ready to give them half of my money for absolutely nothing! My assistant was in my office and my phone was on speaker and she heard and witnessed the unbelievable scamming and swindling taking place right before our eyes. I am heartbroken for being a trusting individual. I have published 3 other books and have had national sales and traveled to Europe and sold many books and have never dealt with dishonesty like this. They claim their competitors are behind sites like the one I found with all the complaints.
I filed a complaint with BBB and they already quashed that with their legalese. I emailed Manager Nicki/Nichole and she emailed me back from a bogus email account. I responded to her email and received an undeliverable error message. It has not even been a full 7 days since I blindly gave them my money and they state that they have invested a lot into the process. I emailed Mr. Fitch, who was the individual in charge of my book and he rudely replied and let me know that nothing was happening with my manuscript or book until after a 3 week long vetting process. And yet, they have done too much to be able to refund me my money. This wrong and it is a scam! They are an affiliate of the biggest publishing names in Christiandom, but there is nothing Christ-like about these people!
This report was posted on Ripoff Report on 06/29/2016 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westbow-pressauthor-house/internet/westbow-pressauthor-house-author-solutions-balboa-press-abbott-press-vanity-publishi-1314246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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