Westbury Auction galleries Westbury Auction Galleries, Inc. False representation of an item listed at auction. Allowed on LiveAuctioneer Los Angeles California Los Angeles California

CFE8F771-CE54-4B74-A5D5-33773B5C22F7.JPG On December 30 I won an item at an LiveAuctioneer from Westbury. The item was listed as a 14k Gold 4.06ct Emerald& 1.45ctw Diamond ring it had an appraisal for $18,400.00. I bought the ring for just $2,000. After several weeks I received the ring and I found it is not the same ring as they represent online or in the appraisal document at all. As you could see on the pictures I attached, the position of holders of diamonds are totally different no even mention the shape of the ring is totally different as well( the ring should be tube shape in pictures they showed but the one they send to me is flat). With all this discrepancies worrying me I took the ring and appraisal to a local jeweler and he confirmed my suspicion. The ring did not match the appraisal at all. The main stone should be intense green but it is not, further more it should weight 4.06ct but it is only 3.50ct. I sent them email and asked if they shipped me a wrong ring but with a right appraisal document. It's been weird that when we talked about payment and shipment details it only take half day for them to response me but this email never get any response( I gave them 2 business days, 4 days include the weekend, I received the ring on last Thursday). I found it's very annoying cause this ring was supposed to be a gift for my mom with my first official job first payment. If you are looking to do buy something from a Westbury auction please beware. Avoid if possible.