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Report: #271153

Complaint Review: Westbury Ventures - Dover Delaware

  • Submitted:
  • Updated:
  • Reported By: SOUTHFIELD Michigan
  • Author Confirmed What's this?
  • Why?
  • Westbury Ventures 73 Greentree Drive, Box #513 Dover, Delaware U.S.A.

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Starting in August 2007, My brokerage account was debited twice totalling $300.00, on August 24,2007 my checking account was debited for $390.00. I never authorized this company to debit my account nor have I ever been involved with this company. I contacted my bank to find out how to dispute and get the funds reversed. They stated that they would investigate but while investigating they would put the account on hold/freeze my accounts until the investigation was over, I have to wait to see when I would get my $690.00 back. I'm so upset, this is so unfair. Who are these people?

Well today, I finally got someone on the line and they stated that I had made authorization for the deductions, I asked for what he stated, "you should know" I asked him what type of company this was and he said he wouldnot explain it. He was so rude, I finally asked him to send documentation with my authorization he said he didn't have to. Where do they get off? They can deduct monies from my account but they can't tell me why or who they are?

Agree
SOUTHFIELD, Michigan
U.S.A.

This report was posted on Ripoff Report on 08/29/2007 04:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westbury-ventures/dover-delaware-19904/westbury-ventures-ach-debit-ripoff-dover-delaware-271153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Consumer Suggestion

Your bank is not correct......

AUTHOR: April - (U.S.A.)

POSTED: Monday, November 05, 2007

You are covered under NACHA Operating regulations http://pubs.nacha.org/rules.html and the regulation e http://ecfr.gpoaccess.gov/cgi/t/text/text-idx?c=ecfr&sid=e397d2830186ba30cc02d58232904061&rgn=div5&view=text&node=12:2.0.1.1.5&idno=12 to get your money back for unauthorized transaction against your account.

Your bank is required to give you your funds back and take the money back from the ODFI (the bank that debited your account). Hopefully, it is not the same bank you bank with today. Someone is in breach of warranty here, which means you have up to seven years in some states to get your money back if they can't provide proof of authorization. Find out what type of ACH transaction it was that hit your account, WEB, TEL, PPD, POP, etc. That will tell you what type of authorization is required for that transaction type and ensure that your bank has that authorization on file and demand the proof. Else, if the bank can't provide that authorization to you, report your bank. Most cases, ask for the manager first. The person you are dealing with may not educated enough in these areas.

I am not a lawyer, but someone that just knowns enough to help you look in the correct area. Good luck.

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#2 Author of original report

Westbury Ventures

AUTHOR: Agree - (U.S.A.)

POSTED: Monday, September 03, 2007

Thank you Jennifer for the information regarding reporting the complaint to the FTC. I searched for further information online and found I could also submit the complaint at: rn.ftc.gov/pls/dod/wsolcq$solcq.actionview

Hopefully, they will also contact me and we can fight this company together. This is totally unfair for the companies to be able to access our account information and the banks won't help. I have still not heard back from the bank. I've been waiting almost a month no response except they told me to contact the company in which I did and they don't answer or return voice messages.

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#1 Consumer Comment

You can TAKE ACTION

AUTHOR: Jennifer - (U.S.A.)

POSTED: Saturday, September 01, 2007

Call the Federal Trade Commission at 877-382-4357 to report this action against Westbury and of the like. Also, you may have a vaid lawsuit against Westbury for damages. I had an attorney take them on for me (no cost upfront). So call your local bar association to get a reference to a local lawyer to handle it for you. Don't continue to let them screw people over again and again. FTC told me I am the only one who has filed a compliant, and I KNOW there are others :).

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