Western Dental, Western Dental-sells unnecessary services, untrained hygienists, long wait times Phoenix Arizona

I went to Western Dental two times as I worked close to the office. I left them after the second trip because I could not believe this place is allowed to stay open.

The first visit involved a dentist who told me that all 8 fillings in my head needed to be changed. My father is a dentist and has told all family members that a dentist who tells you this is looking to extract lots of money, and you should run, not walk, away from this. I had gone in for a cleaning, and they tried to get me to sign a $4,000 contract. I put it off, because I knew this was likely not necessary (something later confirmed by other dentists-there was nothing at all wrong with my fillings).

Second problem-the "hygienists" seem to be too young to have finished high school, much less a state-certified hygienist school. The bored, gum chewing teenager ran the polisher over my teeth lightly in both visits. At the time, I felt like it wasn't thorough and didn't feel like a normal cleaning...the polisher was barely touching my teeth. When I finally got to a "real" dentist, I was accused of not having gone for my 6 month checkups as my teeth appeared to not have had a professional cleaning in over a year. Yikes!

Third...wait times. The first time, I waited in the waiting room for an hour and half. The second time, over three hours. I was in and out in just under four hours for a routine cleaning.

Phoenixuser
Phoenix, Arizona
U.S.A.