Western Truck Center, Western Peterbilt Multiple bills for unnecessary service, ripoff thousands of dollars West Sacramento California

These people do truck service, but pad the bill with so many needless extras that the original reason for the job is lost. Trucks with only 7 or 8 thousand miles are routinely getting hit with charges for brake adjustment, 5th wheel adjustment, service battery, adjust fenders, and other things which a truck only needs after 200,000 or more miles!

The mechanic goes out to "yard check" a truck fleet, and somehow discovers that every truck in the place needs a couple of these charges every 2 or 3 weeks. Putting all of the bills together with the time that these tasks actually take, and it seems that he is spending about 15 hours per night in just one yard, much less the several yards that he is going out to check.

The padded charges turn a $150 invoice into a $420 invoice. Multiply that by half a dozen trucks each night and you see that just one regular customer is getting scammed for about $150,000 PER YEAR. But the customers have few other options for overnight service in that area, so even though they know that they are being ripped off, they are stuck with these guys.

I've seen the invoices, and the charges are real for work that CAN'T be necessary for trucks which are so new, and for the trucks which are old enough, these things don't have to be done every couple of weeks.

John
Salt Lake City, Utah
U.S.A.