Complaint Review: Westlake Financial Services (WFS) - Marble Falls TX
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- Author Confirmed
- Westlake Financial Services (WFS) 5214 Travis Peak Trail Marble Falls, TX United States
- Phone:
- Web: www.westlakefinancial.com
- Category: Car Financing
Westlake Financial Services (WFS) Failure to provide Release of Lien Marble Falls TX
*Author of original report: Release of Lien
*UPDATE Employee: Westlake Financial Services
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We contacted Westlake Financial to obtain a Release of Lien for a vehicle we paid off over 10 years ago but for which the DMV still showed a lien by WFS. We contacted WFS and was told to contact a third-party company in order to get that document and refused to help. The cost to have the third-party provide that document would be $45.00. I spoke with person after person and all I got was "sorry, but we can't provide that information to you. You will need to contact mytitlesupport.com". Our loan was through WFS, not a third-party vendor. That document should have been provided as a matter of course. The customer service was horrible. They refused to help saying that they provided all of their records to the third-party vendor and we had to contact them. When I asked them to contact the third-party vendor on our behalf and get the document for us since we were their customer, they refused.
If at all possible, DO NOT BECOME A CUSTOMER (VICTIM) OF WFS. We also went through this process recently with another credit company and it was a breeze. They didn't give us a minute's grief and provided the document the same day. Our loan was sold to WFS and if I knew then what I know now, I would have paid off the loan before having it transferred to WFS. Any business that conducts themselves in this matter does not deserve to stay in business. Run!
This report was posted on Ripoff Report on 04/30/2018 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/westlake-financial-services-wfs/marble-falls-tx-78654/westlake-financial-services-wfs-failure-to-provide-release-of-lien-marble-falls-tx-1440939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Release of Lien
AUTHOR: Charlanne - (United States)
SUBMITTED: Monday, May 07, 2018
I received this automatically generated response from three other forums in which I posted this complaint so I have little confidence that I will actually receive "customer service". I have responsed to WFS at the email address provided and have heard nothing from them. Don't be fooled. Their apology for my negative experience is not genuine.
#1 UPDATE Employee
Westlake Financial Services
AUTHOR: WFS - (United States)
SUBMITTED: Monday, May 07, 2018
Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for the negative customer experience you encountered. Providing great customer service is our main goal. Given the opportunity, we would like to learn more details about your concern and be able to try to make things right. Please contact us at your earliest convenience at
CustomerExperience@westlakefinancial.com
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