Report: #708222

Complaint Review: WET SEAL - albuquerque New Mexico

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Submitted: Sat, March 19, 2011
Updated: Sat, March 19, 2011
Reported By: Someone — albuquerque New Mexico United States of America

Author Not Confirmed

Why?

WET SEAL cottonwood mall NM albuquerque, New Mexico United States of America

Phone:
Web: www.wetseal.com
Category: Clothing Stores

WET SEAL RETURN POLICY AND CUSTOMER SERVICE albuquerque, New Mexico

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I purchased a belt at Wet Seal in the mall and upon purchasing the cashier went over what was final sale (jewelry, Lingerie, swimwear, compact discs, clearance and sale items) my belt is none on that list and is not sale or clearance . I asked her what about this belt? she said exchange or store credit only. So i proceeded to checkout. The next day I decided to exchange the medium size belt for a Large . I waited in line for 30minutes since there was only one cashier (the same one from the day before). When it was finally my turn in line I said I'm here to exchange this medium size belt for a Large size and it still was in brand new condition with the tags attached and the receipt. she looked over to the other cashier and asked "can we do exchanges on belts?" i'm thinking why would you tell me i could yesterday and now act like you don't know your own policy???

so she said yeah just get the one your going to exchange it for but it has to be the same style. I get the exact same one just a size Large, the line was long and she kept taking the next and the next customer ignoring me waiting on the side of the line so i jumped back in the line having to apologize to the other customers and waited for when the next cashier (the one she asked about the exchange) and this one was really rude and said "final sale on accessories" I said o.k but she ( the one next to her) told me yesterday and just now that I could so make up your minds.So she says in an attitude " I'll do an exchange but just this once!!" then I said o.k thank you and I'll never shop here again,she said that's fine. She didn't do the exchange because the size Large had a different upc bar code number from the medium size one . Me working retail all my life I can tell you that of course it's not going to match because each size has its own bar code upc number.

To make a long story short IF ACCESSORIES ARE FINAL SALE THEN IT NEEDS TO BE STATED THAT WAY IN THE RECEIPT BECAUSE MY RECEIPT DOES NOT MENTION FINAL SALES FOR BELTS, ACCESSORIES, OR EVEN ETC.AS A NEW CUSTOMER WITH MY EXPERIENCE THAT DAY I BELIEVE WET SEAL DOES NOT WANT YOU TO BE ABLE TO RETURN OR EXCHANGE ANYTHING. ONCE YOU PAY THAT'S PRETTY MUCH IT DON'T RETURN WITH THE ITEM. AND ANYBODY CAN TRY AND SAY THAT I'M IN THE WRONG BUT AS A NEW WET SEAL CUSTOMER MY RECEIPT STATES THIS : NO CASH REFUNDS OR CREDIT BACK TO CREDIT/DEBIT CARDS. UNWORN, UNWASHED, UNDAMAGED MERCHANDISE WITH TAGS ATTACHED, PRESENTED ON OR BEFORE (DATE) WITH ORIGINAL GIFT RECEIPT MAY BE ACCEPTED FOR EXCHANGE OR MERCHANDISE CREDIT. JEWELRY, LINGERIE, SWIMWEAR, COMPACT DISCS, CLEARANCE MERCHANDISE SALES ARE FINAL AND WILL NOT BE ACCEPTED FOR EXCHANGE OR MERCHANDISE CREDIT. VALID PHOTO ID IS REQUIRED FOR ALL RETURNS AND EXCHANGES. WET SEAL RESERVES THE RIGHT TO
LIMIT THE NUMBER OF RETURNS, EXCEPTS AS PROVIDED BY APPLICABLE LAW.

THEY PRETTY THINK THAT BELTS ARE JEWELRY OR LINGERIE THAT OR THEY LIMITED ME TO NONE FOR ANY EXCHANGES OR STORE CREDIT .

This report was posted on Ripoff Report on 03/19/2011 07:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wet-seal/albuquerque-new-mexico-87114/wet-seal-return-policy-and-customer-service-albuquerque-new-mexico-708222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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