Report: #411083

Complaint Review: WFNNB - Express - San Antonio Texas

  • Submitted:
  • Updated:
  • Reported By: Moses Lake Washington
  • WFNNB - Express PO BOX 659728 San Antonio, Texas U.S.A.
  • Phone: 1-800-888-552
  • Web:
  • Category: Banks

WFNNB - Express Late fees. Other fees. Customer Service. TOTAL SCAM San Antonio Texas

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I got my card with Express store in Dec 2006. After having some problems with them and receiving $10 "GIFT" card for my birthday, but my account being charged with those $10 as some fee, can't remember no more what they called that fee (something like maintenance fee or something), i decided to close my account.

September 2008, i was shopping and was convinced again by sales representative to open a credit card again with them. So i re-opened my account and paid for some things with it. I never received any statement, but after a while i received a call from Express saying that i have past payment due and they urged me to pay over the phone with $10 fee so they would not file report it to credit bureau. I made my payment over the phone, since being very busy with work and my online banking was suspended at that time and my account was locked out so i couldn't pay it online and i live far from nearest Express store so i just made that $40 payment with $10 charge.

Later on i went to the store and made a full payment for my balance (as sales clerk told me), but apparently it wasn't full payment. I didn't receive my statement next month (didn't move for 2 years now) but month after that story goes over again. I receive statement with Late Fee of $20 for not paying my balance. I tried contacting them about that over that phone but its a hassle to reach them over the phone, and i tried to contact via email, but never got any emails while changing 2 different emails. I scheduled my payment the same day i received my statement, and few days later i finally reached them over the phone (still no answer on email).

After explaining my situation, i got told that since i made my payment i cannot be helped with that Late Fee no more. I was told, i should of call them and get that resolved before making payment. With my busy schedule and having a hard time reaching their customer service, i made that payment so i would not get another late fee charge. So putting all of this hassle having this credit card, and as well as reading some other reports for same bank, i think something needs to be done.

Moses Lake, Washington

This report was posted on Ripoff Report on 01/12/2009 12:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wfnnb-express/san-antonio-texas-78265-9728/wfnnb-express-late-fees-other-fees-customer-service-total-scam-san-antonio-texas-411083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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