Complaint Review: Wheelhero - Hallandale Beach Florida
- Wheelhero 3126 John P Curci Dr Hallandale Beach, Florida USA
- Phone: (305) 728-7803
- Web: wheelhero.com
- Category: Car Parts & Accessories
Wheelhero Wheelhero shipped wrong product and will not accept responsibilty Hallandale Beach Florida
*Author of original report: Dispute Settled
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I ordered four RUFF RACING wheels for my grandsons 1994 Mustang from Wheelhero. When they arrived I opened one box and made sure the wheel fit the vehicle. I then took all four still in the box to Discount Tire to have tires mounted. Discount Tire disposed of the boxes which makes sense. I get the wheels/tires home and go to mount on the vehicle. Only three of the four fit the vehicle. One wheel has the wrong lug/bolt pattern.
I contact Wheel hero and first they say they cannot accept wheel without original packaging. I agree to purchase another wheel and when I receive it I can use the box to return the incorrect wheel they shipped me.
Not until I request information to return ship the wheel do they tell me that the rim has to be in a condition that they can sell as a new rim. How can a wheel that has had a tire mounted not show signs of mounting and not be in as new condition.
So I am now faced with paying for the return shipping and pay a 25% restocking fee. They boast a wheel fitment guarantee. Can you believe this customer service? I will have to file a dispute with Paypal and see where this goes.
Warning DO NOT BUY from WHEELHERO or do so at your own risk.
This report was posted on Ripoff Report on 09/25/2015 07:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wheelhero/hallandale-beach-florida-33009/wheelhero-wheelhero-shipped-wrong-product-and-will-not-accept-responsibilty-hallandale-be-1257094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Dispute Settled
AUTHOR: - ()
SUBMITTED: Friday, September 25, 2015
Wheelhero did the right thing and made good on the issue. I appreciate their quick response in settlingb this issue


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