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Report: #118682

Complaint Review: Wheremyrebate - TCA Rebates - New Rochelle New York

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  • Reported By: Lombard Illinois
  • Author Confirmed What's this?
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  • Wheremyrebate - TCA Rebates 145 Huguenot St. Suite 105 New Rochelle, New York U.S.A.

Wheremyrebate - TCA Rebates ripoff intentional rejection of valid rebates New Rochelle New York

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In recent weeks I had two rebates rejected by After the first time I might have considered it an "incident", but the second time seems to be more of a "pattern".

The first rejection was for an $80 rebate on Netgear products purchased from Fry's I submitted all the items designated on the rebate form. I received an email from wheresmyrebate stating "Store Receipt Not Submitted" and "Send Packing Slip". I called their (non-tollfree) number and was told that I needed to supply the confirmation email I received for the order. I explained that this was in no way designated on the form for the rebate. In this case I still was able to find the confirmation email (and the packing slip), and I faxed them (along with copies of all the original submission). My rebate has since been designated as "valid".

This week I received a second (almost identical) rejection email from wheresmyrebate regarding a $50 rebate submission for a Samsung laser printer I purchased (online) from Office Depot. This email stated "Invalid incomplete or altered receipt", "No date and/or transaction #", "Store receipt not submitted", and "Send packing slip". The original rebate form called for a "copy of the sales receipt". (The original, unaltered Office Depot receipts that I submitted contained the date and transaction number.) Unfortunately in this case I did not have the confirmation email for this item or the packing slip.

I contacted Office Depot at their corporate headquarters (1-800-937-3600) and received OUTSTANDING service. The individual I spoke with looked up my order and had me fax the information I had sent to wheresmyrebate. Within 5 minutes I received a call back informing my that Office Depot would be sending me a $50 check for this item. Now THIS is an example of great customer service! (I am also notifying Samsung that the company they contract with to handle their rebates is a poor reflection on Samsung's image.)

Lombard, Illinois

This report was posted on Ripoff Report on 11/18/2004 01:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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