WhiteningNow.com - NETALAB unauthorized billing to account/ false advertising statements Miami Beach Florida

This company claims to give a "free 14 day trial" of tooth whitening product, however the 14 day period begins when you order and not when you actually get the product. They initially charge you a nominal shipping fee. I received the product about 10 days after ordering and tried the product. I had an allergic reaction to it and cancelled all further orders within what I thought was the 14 day trial period. I spoke to a young lady who cheerfully assured me she would cancel the order and stop all further billing-NOT. I was billed 78.93 anyway for the monthly shipment of product. Funny I never received the second shipment of product.... just the initial tiny sample. When I called a second and third time to cancel the order and to confirm the cancellation, I was told they could not refund the 78.93 charge or stop the future billings due to statements hidden the 20 pages of terms and conditions. They told me "Nothing is ever free, mam." and" if I had carefully studied their terms I would have known" that the "free 14 day trial" with the cancellation option was false.

Hannah
Hartford, Connecticut
U.S.A.