Whitetail Electronics Unwilling to refund purchase price for complete System Failure, lack of owner contact Erie Pennsylvania

This post, and a duplicate of it, was created by a now-former customer who is blackmailing our company for an unjustified refund because she is in a poor financial situation.  We are dealing with it on a legal level at this time.

-Jean Colish is demanding a full refund on her system- two and a half years after purchasing it. She has repeatedly told us that she is “broke” and needs the money after her divorce. This is not a reasonable request for any purchase (would you expect to be able to get a full refund on a tv or DVD player after owning it for that long?), and she refuses to accept anything less.

-Jean Colish’s equipment is still completely covered under the warranty. She has incurred NO replacement costs whatsoever for the equipment.

-We did not hear from her for two full years after her system was installed and working properly in regards to any issues.

-Her labor warranty covered all service calls for one year. She has had her system for two and a half years, so our rate does apply for service calls.  Our rates are competitive in our industry, but she has still refused to pay for her recent service call, despite the charges being discussed prior.

-The owner HAS contacted Jean Colish directly.

-Jean Colish is fully aware that her equipment is still in our office waiting for her, but she is refusing to respond to inquiries about what she’d like us to do with it.

-We have offered to assist Jean Colish with selling her system, but she has ignored that offer because she only wants her entire purchase price back, and now.  

-The letter sent to Jean Colish informing her of the termination of her contract also stated that her unused monitoring balance would be put towards the invoice for the service call she refused to pay for. It also states to contact us in regards to obtaining any refund. She has not done so.

-Jean Colish repeatedly threatened to smear our company name, and that of our President, around Erie Insurance, where she works, and anywhere else she could if we did not give her money. We have attempted several amicable resolutions, but will not meet her unreasonable demands.  As a result of not getting her way, she began posting false and exaggerated statements all over the internet, to the BBB and to the attorney general’s office. Unfortunately, sites designed for consumer reviews, like ripoff report,  are also able to be used as a weapon by irrational people making unreasonable demands.

-Our lawyers and the Attorney General are both actively involved with this matter, and will be determining our best course of action against Jean Colish.

Whitetail Electronics prides itself on the quality of our equipment and the knowledge of our technicians. In addition to the manufacturer’s warranties on the equipment, we do offer a full year service warranty to cover the labor costs of replacing anything that would happen to go wrong. Because we only sell high-end equipment, the warranties are rarely used, but we feel it is essential to the peace of mind of our customers.
If a customer does require a service call beyond the first year, an hourly fee for labor does apply, even if the equipment is still being covered under the manufacturer’s warranty. We will always work with you to ensure the full performance of your system is restored as quickly and efficiently as possible. (We are also diligently working to develop optional service agreements that would allow for preventative maintenance and necessary service calls to be included in a flat annual fee)

The satisfaction of our clients is important to us. We make every effort to accommodate the reasonable needs of each individual customer whenever possible. We know that our awards, testimonials, and thousands of happy customers speak for themselves!