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Report: #410966

Complaint Review: Whitten Brothers Automotive Service - Richmond Virginia

  • Submitted:
  • Updated:
  • Reported By: Midlothian Virginia
  • Whitten Brothers Automotive Service 10701 Midlothian Tpke Richmond, Virginia U.S.A.

Whitten Brothers Automotive Service Caused major engine damage during tune-up Richmond Virginia

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1/6/2009 Delivered Jeep to Whitten Bros Service dept for 60,000 mile service. They advised me it was done. Picked up vehicle after work same day. Noticed a high pitched noise driving back home. Noticed they charged me twice for a transmission flush (which is part of the 60,000 mile tune up according to the Jeep Service Manual and Whitten Service advertising.)

1/7/2009 Reported the new noise, they advised I bring it back in. First available appointment was on Friday 1/9/2009 at 2pm.

1/9/2009 I brought the Jeep back to them for that appointment. They looked at the vehicle and advised me that now I needed a new water pump because the bearings are shot.
I asked why this all of a sudden happened after their mechanics serviced my Jeep. They responded that they did not know.
I asked why this problem wasn't detected during a major tuneup that cost nearly 900 dollars. They responded that they did not know.
At this point I asked to have my car returned to me and I took it to another mechanic shop.

I have followed the Jeep maintenance logbook to the letter. Only after Whitten technicians worked on my car did this problem start.

Do yourself a favor, use another mechanic.

Joseph
Midlothian, Virginia
U.S.A.

This report was posted on Ripoff Report on 01/12/2009 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/whitten-brothers-automotive-service/richmond-virginia-23235/whitten-brothers-automotive-service-caused-major-engine-damage-during-tune-up-richmond-vir-410966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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