Complaint Review: Whitten Brothers Mazda - Richmond Virginia
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- Author Confirmed
- Whitten Brothers Mazda 10701 Midlothian Turnpike Richmond, Virginia United States of America
- Phone: (888) 417-8154
- Web:
- Category: Auto Repair Service
Whitten Brothers Mazda Attempted to sell me service my car did not need Richmond, Virginia
*Author of original report: Asked Mazda about changing transmission fluid
*REBUTTAL Owner of company: Whitten Brothers Mazda
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My 2010 Mazda CX-7 went into Whitten Brothers Mazda for a state inspection on 13-Jul-12. It passed inspection but Service Writer attempted to sell me a transmission fluid flush because they stated the fluid was "dirty". My car is only 3 years old and has only 34K miles. The transmission fluid looks the same as the day I bought the car.
Mazda does not list any need to change the transmission fluid in its maintenance schedule. Hence, it never needs to be changed. This attempt for Whitten Brothers to sell me service not needed by my car is a total scam. Don't be fooled. The "Whitten Advantage" of free oil changes, engines for life, etc... only benefits the dealer and not you.
This report was posted on Ripoff Report on 08/07/2012 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/whitten-brothers-mazda/richmond-virginia-23235/whitten-brothers-mazda-attempted-to-sell-me-service-my-car-did-not-need-richmond-virgini-923756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Asked Mazda about changing transmission fluid
AUTHOR: anonymous - ()
SUBMITTED: Friday, July 05, 2013
July 3, 2013,
Hello,
Thank you for contacting Mazda North American Operations (MNAO) in regards to your 2010 CX-7.
Transmission flushing is only recommended if you accidently adjusted the transmission level using an incompatible type of fluid. If you have not adjusted the transmission fluid, then it does not need to be flushed.
Again, thank you for contacting Mazda. Should you have further questions or concerns, please do not hesitate to contact me at the number below.
Regards,
Representative, Customer Assistance
Mazda North American Operations
(800) 222-5500
So the transmission fluid never needs to be changed in my Mazda CX7. I have never added or adjusted the transmission fluid level. The fluid still looks the same as it did one year ago (and when I bought the car 4 years ago). Last year, Whitten Brothers said the fluid was dirty and needed changing. Glad I did not follow their recommendation.
#1 REBUTTAL Owner of company
Whitten Brothers Mazda
AUTHOR: Whitten Brothers Mazda - (United States of America)
SUBMITTED: Wednesday, August 15, 2012
We're sorry to hear that you were not 100% happy with our service. Please email whittenjcdm@gmail.com with the details of your experience and we would be happy to see what we can do to resolve this.
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