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Report: #463791

Complaint Review: Wholesale Flights Inc - Burlingame California

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  • Reported By: Dallas Texas
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  • Wholesale Flights Inc 1415 Rollins Road Suite 100 Burlingame, California U.S.A.

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Wholesale Flights Inc. are Rip of and Scam Artists. They have you fill out form with flight schedule and dates desired. Resutls show fake LOW prices and then it prompts you to email them. They reply by email wanting YOUR phone number and say they cannot give pricing without particular schedule/airline you are looking for after already giving it to them.

I did not give my phone number and AGAIN send the itinerary. Stated did nto care about layovers or time of flights I only wanted to know if they still had the $444 flight.

You then receive another email asking for your phone number without any price quotes...
I replied by email again with the schedule/dates/ and said NO Preference on the airline only wanting cheapest fair. Asked if the $444. flight was available.
So I finally get someone to asnwer the phone by dialing every extension possible.

I asked for a manager but Don wanted to assist me and quoted me almost twice the offer on site of $444 to over $700 saying taxes and their fees.
I asked for Supervisor and Don sends me to ANOTHER voice mail and there was no call for over 6 hours.
So, I call again and I am told I am talking to a supervisor.. He acted frustrated about my complaint about their salesman. He is not interested in hearing my complaint and asks me if I am ready to book the flight... (They all asked "what is the best price you have found?" I told them it was there $444 if it is still good!

This supervisor tells me If I am ready to book right now he can get for me fro about $900.00!!!!!
Copies of emails:
#1 reply to my email from their site...
Subject: Re: Flight to Barcelona
Please let me know if you still looking for the fare. I think I might be able to get you a very good schedule and a price.
Please call me directly at 877-233-3727.
Thank you
Reply:
i posted the request last night
i have not booked it.
your site showed RT 444.00
DFW - Barcelona
Aug 13
Aug 21
is it available?
regards-----------------------------------
#2 email
Sent: Monday, June 22, 2009 4:18 AM
Subject: RE: Flight to Barcelona
Is there particular schedule/airline you are looking for? What is the best phone number you can be reached at?
Thank you
My Reply:
i have sent out several searches... i prefer to handle by email until i receive fixed pricing and best offer.
i am only concerned with prices... no preferences other than dates of flights.. no hotel no rental .. only RT flight.
your site showed RT 444.00 Luft (believe but again no preference)
I dislike KLM but even they will do
DFW - Barcelona
Aug 13
Aug 21
thanks
#3 email
Sent: Monday, June 22, 2009 9:52 AM
Subject: RE: Flight to Barcelona
Please get in touch with me when your actually ready to book the ticket..
Thank you
My Reply
i was actually ready to book last month... and still trying to find out your pricing...
i have contacted a manager to call me back... maybe HE can help to assist me in simple answer without answering with a question
have a great day.
#4 email.
HIS REPLY TO THAT:
Sent: Monday, June 22, 2009 1:45 PM
Subject: RE: Flight to Barcelona
Like Ive said before, when ever your ready to book a ticket call me.
Thank you
Do Not Deal with these high pressure sales people! They are a Rip-Off!

Willie
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 06/22/2009 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wholesale-flights-inc/burlingame-california-94010/wholesale-flights-inc-wholesale-flightscom-fill-out-form-on-site-gives-you-bogus-pricin-463791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
1Employee/Owner

#4 Consumer Comment

wholesale flights

AUTHOR: Lee W. Johnson - (United States of America)

POSTED: Monday, August 30, 2010

Received email confirmation of international itinery.  faxed back forms.  4 days later w/in minutes of having the funds withdrawn from my account recieved another email confirmation w/ significant changes to previous itinery(both departure & arrival dates were different. non-stops became layovers.)  Not sure what's going on (on how to fix it yet), but would not be surprised if I was to arrived at the airport to hear "we have no record of any tickets.  My assessment is that this is starting to look like a blatent scam.

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#3 UPDATE Employee

WHOLESALE FLIGHTS SELLS OVER 10,000 AIRLINE TICKETS PER MONTH AND IS A LEGITIMATE COMPANY.

AUTHOR: Vvein - (U.S.A.)

POSTED: Friday, January 22, 2010

Dear Future Customers,


 


We are a legitimate and professional wholesale airline ticket distributor. Our contracts are simply unbeatable by any online travel company. We sell over 10,000 airline tickets oer month and save each customer hundreds on their travel. We do apologize for any negative experiences you may have but this is not how we normally conduct our business. We ARE accredited with the BBB and strive for good customer service our BBB report is at the link : http://www.bbb.org/greater-san-francisco/business-reviews/travel-agencies-and-bureaus/wholesale-flights-in-burlingame-ca-296278 .


We'ver had over 100,000 customers since we opened our doors in 2006 and have had only 30 BBB complaints. The prices on our websites are legit however they are for low season and every price on our website has the terms and conditions stated right next to it with a ( * ) If u click on the asteriks you will find the terms , which state : These fares are valid only for Weekday travel. All fares are valid for traveling in the low season from the closest distance point to the destination. Fares shown are for one adult. The fares displayed do not include: US Passenger Facility Charges: Starting at $10.00 up to $28.00 USD, this fee may apply depending upon your chosen itinerary. US Flight Segment Tax: A federal segment fee of USD 3.00 applies per flight segment, defined as a takeoff and landing. September 11th Security Fee: A September 11th Security Fee of $2.50 USD for each flight segment. Additional taxes/fees: Additional taxes and fees may apply to International itineraries. Charges of up to $445.00 USD may apply depending on the itinerary chosen. In the event of cancellation or date change, no monetary refunds are given. If tickets must be changed or cancelled, penalty will apply (penalties range from $25.00-$2000.00 per ticket. Some tickets are completely non refundable and cannot be changed or refunded).


 


Although we have a few ocasions of unhappy customers that is not at all how we conduct or business practices. Our satisfaction rating is over 97%. Please review our blog that our customers have said about our company.


 http://wholesale-flights.com/blog/


Please dont let a few unhappy customers stop you from saving and give us a try 877-233-3727. Thank you and have a joyful day.


 

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#2 REBUTTAL Individual responds

WHOA This company is scary!

AUTHOR: Bojan - (United States of America)

POSTED: Tuesday, December 22, 2009

Yes in fact this company is involved in unfair advertising practices undermining prices to fish in telephone reservations.

I checked on their website for pricing on airfare from LAS to SPU, advertised price is $444 which is rather too low, so I contacted them by phone. The individual answering did not even introduce himself, when I said my travel dates, he said "We don't have prices for those dates, call in February" and just hung up. If you are a reputable travel company this is not how you go about handling your business. I called back to speak to the same individual but the second guy answering the phone played dumb, where I could hear the other person in the background. On their website I saw a BBB logo, I spent half an hour researching BBB website for their company and I even asked the guy on the phone for their official company name to which he confirmed it was "Wholesale Flights". I am sure not is it only wrong to display accreditation of BBB but even illegal. By the way they spoke on the phone it seems this company is ran by just few individuals who do not know how to run a travel company or in fact even speak to people. If they treat you like this before you even bought a ticket imagine the headaches you will have once you are locked in with a ticket. Save yourself from problems and go with a reputable company, one that knows how to talk to people and take care of their customers. 
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#1 UPDATE Employee

The Prices are Not Bogus " They are for Low season before Taxes and Fees"

AUTHOR: Vvein - (U.S.A.)

POSTED: Tuesday, June 30, 2009

The customer states that our prices on our website are bogus and fake. That is Absolutely not true. Our website does not provide an itinirary it is designed for customers to call and provide the details of their flight to one of our professional travel experts. Then our Travel Expert will do a manual and custom search in our system for the least expensive and most convenient flight. We have a price match guarantee, that if a customer books with us and finds the exact same flight within a few days of their reservation for a cheaper price we will provide them a voucher for the difference. This voucher can be applied towards their next International flight. Also if you click on any price quoted on our site it will provide all the terms and conditions of this particular price. The terms and conditions are : These fares are valid only for Weekday travel. All fares are valid for traveling in the low season from the closest distance point to the destination. Fares shown are for one adult. The fares displayed do not include: US Passenger Facility Charges: Starting at $10.00 up to $28.00 USD, this fee may apply depending upon your chosen itinerary. US Flight Segment Tax: A federal segment fee of USD 3.00 applies per flight segment, defined as a takeoff and landing. September 11th Security Fee: A September 11th Security Fee of $2.50 USD for each flight segment. Additional taxes/fees: Additional taxes and fees may apply to International itineraries. Charges of up to $445.00 USD may apply depending on the itinerary chosen. In the event of cancellation or date change, no monetary refunds are given. If tickets must be changed or cancelled, penalty will apply (penalties range from $25.00-$2000.00 per ticket. Some tickets are completely non refundable and cannot be changed or refunded). Please do not call our company fake and bogus. We are a legitimate Travel Agency that sell over 10,000 airline tickets per month and help save $100's of dollars to most of our clients. We have over 1000 members that fly with us more then 5 times per year and are completely satisfied with our service. If you have any questions please call us direct and we will be happy to answer any further questions. ----1877-233-3727---- Thank you and have a nice day! :))

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