Complaint Review: WIGSIS - Internet
- WIGSIS Internet USA
- Phone:
- Web: www.Wigsis.com
- Category: Beauty Salons
WIGSIS Advertised and sold me a "custom made remy human hair wig" that turned out to be a cheap synthetic piece of crap! china Internet
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I ordered a Remy Human hair WIg from Wigsis.com. It looked beautiful on line and I had ordered wigs from other online stores and had always received quality prodcts. Not this time. When it arrived I knew immediately it was a synthetic wig and not Human hair. And the color was almost pink rather than auburn. I took it to a local wig shop that only sells synthetic wigs. They confirmed that not only was it synthetic but a very cheaply made synthetic wig.
I returned home and immediately emailed them demanding that I recieve a refund and asking for their address to send it back. Two different people began emailing me. Obviously not knowing that the other was handling the complaint. After several days of getting nowhere except emails saying we will give you 10 percent back and a 50.00 coupon toward your next order, (like i would EVER order from them again) I finally filed a paypal complaint. The one lady that was writing told me i had received a beautiful human hair wig and that it would cost them and me greatly to refund it as I would have to pay to have it shipped back. I told them I would not pay to have it shipped back that i had paid to have it shipped to me and they had sent me the wrong product. That is what I believed at first. I thought it was a mistake since they sold both Human hair and synthetic wigs. Finally the one lady admitted it was synthetic, but that it was a good quality wig and that most customers are so pleased that they either dont mind that its not human hair or they cant tell the difference. She then apologized for my disliking their product and told me the highest they would go would be 50% refund, a 50.00 coupon and I would have to pay shipping to send it back to china. Which by the way cost $35.00.
I began researching this company and found a page on google when tons of woman had experienced the same thing and the responses they recieved were identical to mine.
Finally Paypal ruled on my behalf but I did have to pay to have it shipped. I waited two weeks after the post office confirmed the package had been delivered. I then emailed the company about my refund. One of the same ladies emailed back that they had never received the wig and could not refund until they did. I emailed back that i knew this was a lie and that I had confirmation from USPS that they did indeed recieve the wig. She did not respond. I again contacted paypal and they eventually refunded my money but the whole process took almost two months.
WIGSIS looks great in their advertising and claim to be an established company servicing clients for years, but they are not. They are Ripoff company out of china. Do not buy from this company.
This report was posted on Ripoff Report on 09/13/2016 07:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wigsis/internet/wigsis-advertised-and-sold-me-a-custom-made-remy-human-hair-wig-that-turned-out-to-be-a-1327856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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