Complaint Review: Wilde Toyota - West Allis Wisconsin
- Wilde Toyota 3225 S 108th St West Allis, Wisconsin USA
- Phone: 4145458010
- Web: http://www.wildetoyota.com/
- Category: Car Financing
Wilde Toyota Unethical Business Practices and False Promises West Allis Wisconsin
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In March of 2016 I purchased a used vehicle from Wilde Toyota Milwaukee, and three different service plans including a car care plan that was meant to fully cover routine maintenance. In July I found out they sold me the wrong service plan for type of car I have. Customer service manager Mary Doherty told me I was in the wrong, and said even though the maintenance plans can be misleading “that’s just how it is”. I decided to cancel my plans because Wilde was not willing to get this straightened out. I continued to contact financial manager Jeff Klawitter for another two months just to cancel the plans.
Since I dealt with this situation for several months, Jeff Klawitter assured me multiple times on the phone, and in person that I would get a 100% refund on the service plans. 2 days before the refund was taken off my loan Jeff Klawitter again assured me I would get a 100% refunded. The amount refunded was about $1,300 short. I told Jeff the amount refunded was short, and he agreed saying he would look into it. Jeff Klawitter left me a message today saying :
“I am going to be unable to get any more refund back to you. I did check with my sources and given the time that has elapsed, I just don’t have the availability to do that.”
“Unfortunately I was mistaken when I said I would be able to get you a 100% refund. That was my mistake, I tried to get it rectified but I’m unable to do that.”
First, Jeff Klawitter said that I couldn’t get a 100% refund because too much time elapsed. Too much time elapsed because of Wilde not helping the situation in a timely matter. I had to deal with this since July by constantly calling and leaving messages for any progress. Second, I would be a lot more understanding if Jeff Klawitter told me that he would try to get the 100% refund but can’t guarantee it. Instead he told me several times I would get a 100% refund , even when I asked him to make sure. The least Wilde can do is refund me the $1,300 for the lies and nuisances I have dealt with since July. I would be extremely leery purchasing a vehicle from Wilde with these unethical and lying business practices coming from the head of their very own finance department.
This report was posted on Ripoff Report on 12/20/2016 06:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wilde-toyota/west-allis-wisconsin-53227/wilde-toyota-unethical-business-practices-and-false-promises-west-allis-wisconsin-1344520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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