Willowroot Wands, Abby Willowroot is screwing around with my order and lying to me and being irresponsible wasting my time Benicia, California

Of course it's unbelievable. That's because you don't believe you do anything wrong to your customers and not screw them over.

"since his Crystal didn't even arrive until Dec 6th, a day before my husband began dying and was admitted to the hospital." Your admitting here the reason why you screwed me over. Being that you claimed to have hired help there's no reason why I couldn't have been notified of a change in plans. According to you your husband died 5 days before you said you would ship it. You had plenty of time to mount the crystal and ship it as promised. You could have done one or the other but you did neither. Being that you run a business that's called irresponsibility and cost me. So you just decide to blow all of your customers because you can't be bothered to be responsible?

I'm sure every company has satisfied customers but that does not make you a saint incapable of making a mistake or screwing over a customer like you did me. That logic doesn't fly, unfortunately.

I went to your website and in the search engine I typed "28 days" and nothing came up so apparently you're making stuff up again. You never mentioned anything whatsoever about "28 days" regarding anything at all so I have no idea what you're talking about. Your website says allow 2 - 3 weeks for delivery and its been way beyond 3 weeks.

It is the Christmas season. You told me that your business picks up during Christmas and told me if I get the crystal shipped to you before business picks up then you could do it in a short time. I crystal arrived at your location a week before you said your business picks up and because you told me that would send it out the following Monday. The day that you completely blew me off and never sent the wand or notified me that you didn't. So here I am a second time keeping an eye on the mail so no one steal my mail for nothing wasting my time and you can't even so much as apologize for that.

I wrote you and told you that I would file a report if you did not resolve this huge problem with your dishonesty. I couldn't even believe that you were going to send out the wand the following Monday because you were already lied to me about that and you're not even remotely sorry for that. Do you even have a conscience? All you can do make arguments and try to get revenge. You succeeded at villinizing your own business because it's a customer's right to make complaints about bad business practices and resolving problems.

Now I'm going to take you to conciliation court to recover the cost of the crystal and the time and money I lost because of you all because you don't have the humility to admit that you're in the wrong here and the phrase "I'm sorry" isn't in your vocabulary.

You can hate me and never want to make me a wand but I would still buy from you because you have the ability to admit to your mistakes, learn from them and grow to inhabit a new way of being which works much better than not.

As a spiritual person for many decades you might be aware of the universal law of equality and that believing that you are better or more important than others to the point that you don't need to be a decent human being is part of the lesson you could learn if you wanted to.

A famous philosopher said, "A fundamental judgment about another is the reflection of one's own state of mind". Being that you accused me of needing to be the center of the universe and needing to learn lessons, all of which you are guilty of, then that is what you need to learn. Your ego is so big that you can't admit that you made a mistake nor can you make up for it. Instead, you ignore the facts of your actions and accuse me of things that are not even true so that you can attempt to take the cowardly way and get out of being responsible for your actions. That's a superiority complex and that is what you've shown me from your actions.

I believe I have a right to feel a little upset when a business whom I pay money to for a product blows me off and wastes my time and on top of that because I'm not giving her the room to screw me over and like it at the same time I'm holding her accountable and because she doesn't like that and can't possibly believe the things I'm making a complaint about is because she either blocks out her actions (which is what psychology calls Mental Filtering) or chooses to ignore them to save face. In any case, Abby Willowroot's actions are indicative of a person with a mental disorder such as NPD. Until she gets help for this I wouldn't trust her.

You wouldn't sell me a crystal because you judged me for fact that I did not treat you in the way that you expected me to. Your husband dies and that doesn't give you an excuse to blow off all of your customers. You seem to feel that I'm just supposed to sit here and be blown off and go "sure, no problem, I can just sit here and check my mail everyday for something that isn't coming and wasting my time and money I could be making" and I'm supposed to be ok with that? Your husband dying is your problem. But you've made it my problem and because your problem cost me money I'm going to take you to court.

Abby, I will be filing a conciliation court case tomorrow morning with you for screwing me over by cauing me to waste my time and playing my head lying and blowing me off, getting revenge and causing me to buy a crystal that you refused to mount and ship when you agreed to do it. How can anyone trust you if you're going to blow off your customers and lie to them and then get revenge on them because they decided to hold your almighty self accountable. Sorry to see that you need to vilinize yourself.