Complaint Review: Wilsonart Flooring - Temple Texas
- Wilsonart Flooring p.o. box 6110 Temple, Texas U.S.A.
- Phone: 800-710-8846
- Web:
- Category: Building Products
Wilsonart Flooring ripoff bull warranty
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Bought Wilsonart laminate floor feb.2001 our icemaker line had a pinhole leak Sept 2001 had a contractor install this. Half of our floor buckled up.
Wilsonart produced a warranty that was not presented to us at time of purchase with many loopholes. The displays and broshures state that they have a 20 year warranty against wear,stain fade and water damage. Yet there is a warrant we had to call texas for, which states they cover appliance leaks and topical spills.
This company was rude and have tried to find every made up excuse not to cover our floor. They have been out to the house to take pictures and as a last resort not to cover our floor, they wanted us to rip up two tiles, still glued together, and give it to them to analize. When we said no, they are now stating they won't honor the warranty because we won't pull up two tiles.
We paid $1300 just for the floor and it will cost almost $4000 to repair and replace the floor at this point. Consumer affairs is involved, better business bureau and e-complaint.com. I think these companies need to be held accountable. Many agencies told me that they knew exactly what the company was going to say, they must all be the same.
These companies MUST stand behind their warranty, this is why we buy the product! We believe there was false advertising on Wilsonarts part, and the warranty we had to call texas for, must be provided BEFORE you purchase the product, NOT, when there is a problem. It looks as if we will be taking them to court.
Kathy
warminster, pa
This report was posted on Ripoff Report on 12/24/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wilsonart-flooring/temple-texas-76503/wilsonart-flooring-ripoff-bull-warranty-9932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.