Complaint Review: Window Wizards - 2801 Route 42 New Jersey
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- Author Confirmed
- Window Wizards http://www.windowiz.com/index.shtml 2801 Route 42, New Jersey U.S.A.
- Phone: 866-439-9038
- Web:
- Category: Builders & Contractors
Window Wizards Liars, did not give correct sized window. refuse to answer calls and lied to better business beaurau Bristol Pennsylvania
*Consumer Comment: it happen to me too
*UPDATE Employee: Unfair characterization
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I ordered an Andersen bay window to replace three regular windows and I have a statement saying that I would receive a custom window 120 inches long and only received a window 116 inches long. I did not realize until it was installed and the subcontractor that they had said there was nothing he could do. The window also was not assembled correctly and has gaps between the base because the angles were cut incorrectly. This is a $3,000. window. I called the company and they sent a guy out to look at the window and said that he agreed with me but ignored the size issue. He came out to fix the trim around the window, so that it at least appeared finished from a distance, and said he would be back to put trim over the poorly cut angles. Nick even gave me his cell number (215-768-1487) and told me to call him and not the company. needless to say, he never answered again and I called the financing company to have them stop payment and since they went through window wizards, they sided with window wizards and refused to listen to me. They sent phone records saying I did not call them. This must be why they told me to call the cell phone. The guy who came out told me that his entire job was to go out trying to fix all the mistakes made by the subcontractors. What a terrible service and I am stuck now. I want to knock the guy out every time I see a commercial for those liars. I am just glad I got the rest of my windows from another company. I could have had them put in a custom bay window for $2700, but thought Window Wizards warranty was worth the extra $300. Boy was I wrong. i got a smaller window, no service and paid more. I would never deal with this company for ANYTHING ever again.
Ihatescammers
Medford, New Jersey
U.S.A.
This report was posted on Ripoff Report on 11/15/2008 11:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/window-wizards/2801-route-42-new-jersey-08081/window-wizards-liars-did-not-give-correct-sized-window-refuse-to-answer-calls-and-lied-t-391565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
it happen to me too
AUTHOR: Ushouldknowbetter - (U.S.A.)
SUBMITTED: Wednesday, January 14, 2009
i was reading the story from ihatetobescamed and i found this site because i was looking up window wizards trying to find a corp. #.this same thing just happen to us and like the guy above no one is willing to help they give a mangers number and no one will all us back i am surprise to see the vice president knows what is going on since no one is ever given that number. i now have to eat a 1800 bay window because window wizards sent the wrong size. i really hope this helps someone else from making this mistake.
#1 UPDATE Employee
Unfair characterization
AUTHOR: Vice President - (U.S.A.)
SUBMITTED: Tuesday, November 25, 2008
In response to the complaint filed by this homeowner in Medford, I am very familiar with the customer's concerns. He purchased an Andersen bay window from our company and was expecting the window to be of a certain size. Regretfully, Andersen bay windows cannot be custom-sized, and as a result, our company manufactured a window that came as close to the window's rough opening size as possible. The customer was not home during the installation of the window, and the customer's wife signed the completion certificate we provided stating that she was happy with the workmanship.
Unfortunately, when the husband returned, he expressed some concerns with the workmanship. Our company returned to his house and addressed his concerns in May 2006. According to our supervisor who addressed the concerns, the customer was satisfied. From May 2006 - November 2006, our company never heard from this customer again. (We have the phone records to substantiate this.) Nonetheless, he began raising concerns in November, which happened to be when his payment was due with the finance company.
In addition to making claims on this website, the customer also filed complaints with the Better Business Bureau of Eastern PA and the finance company to which he had to make his payment. Both organizations felt as though our company did everything in its power to satisfy this customer.
Our company installs home-improvement products for over 6000 customers each year. Customers, and potential customers, are more than welcome to check with the Better Business Bureau as well as the Attorney General's Office to verify that we are in good standing and that we make every effort to satisfy our customers.
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