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Report: #1347837

Complaint Review: Window World of Lakeland Florida - Lakeland Florida

  • Submitted:
  • Updated:
  • Reported By: Mike — Davenport Florida USA
  • Author Confirmed What's this?
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  • Window World of Lakeland Florida 2222 S. Combee Rd Suite 7 Lakeland, Florida USA

Window World of Lakeland Florida Mark Collins HORRIBLE Owner!!! Stay Away!!!1 Lakeland Florida

*Author of original report: Owner blaming me again

*REBUTTAL Owner of company: Two Sides of Every Story

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Here is my BBB complaint and his horrible responces:

 

http://orlando.app.bbb.org/customer-reviews/submit/v/17269/48948f452ea2c5c4fffa1139caf4f56b

 

Yes this 2 day window install has taken over 7 months and failed inspection twice.

 

Owner Mark Collins doesn't care about his customers and will call you a liar over and over again.

 

Trust me...stay away from them!!!!

 

If this happened to you then please write a review on the BBB:

 

https://www.bbb.org/central-florida/business-reviews/windows/window-world-of-polk-county-in-lakeland-fl-144008807/Reviews-and-Complaints/?review=true

 

 

This report was posted on Ripoff Report on 01/05/2017 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/window-world-of-lakeland-florida/lakeland-florida-33801/window-world-of-lakeland-florida-mark-collins-horrible-owner-stay-away1-lakeland-f-1347837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Owner blaming me again

AUTHOR: - ()

POSTED: Friday, January 06, 2017

As I have told Mark over and over again...I did tell his people that were at my house!!!  So the issue is that they didn't tell Mark what was going on.

And to this day Mark has not been here to see the work and talk to me.  The county inspector was shocked that he has never view the job with all the issues.

Mark the issue, as I have stated before, is that your people were not trained to replaced our four custom windows.  The stucco is still a mess, and yes your guys is coming here on Monday to try and fix it again...this will be his second time...your installer even admitted to me that he had NEVER replaced windows like this.

So tell everyone how WE caused your two day install to take over seven months now...

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#1 REBUTTAL Owner of company

Two Sides of Every Story

AUTHOR: Mark Collins - (Lakeland)

POSTED: Friday, January 06, 2017

This customer has linked his BBB complaint in his post, telling people to read my "horrible" responses.  I honestly hope people take the time to do this.  They will find a concise response, detailing the job done, services performed and issues that arose.  They will see documented evidence that the issues which created the delays in completing the job were primarily the customer's doing.  I care about my customers as does my entire team.  When a customer repeatedly fails to report issues in a timely manner, repeatedly lies to further their own agenda and blames problems that arise from their own actions on you and your team, you reach a point where you have to stand up for yourself and your company.  This customer has done exactly that and I have responded in an entirely appropriate fashion.

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