Complaint Review: WINDSTREAM KENTUCKY EAST, LLC - LOUISVILLE Kentucky
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- Author Not Confirmed
- WINDSTREAM KENTUCKY EAST, LLC PO BOX 9001908 LOUISVILLE, Kentucky United States of America
- Phone: 800-347-1991
- Web: www.windstream.com
- Category: Telephone Companies
WINDSTREAM KENTUCKY EAST, LLC WINDSTREAM $59.99 Bundle is SCAM, SERVICE TERRIBLE BOTH PHONE & INTERNET....They charge $37 in additional fees to the $59.99 Bundle, etc.... LOUISVILLE, Kentucky
*UPDATE EX-employee responds: service
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Oh, here's the best part...the money I was sending them was suppose to be being credited/paid towards my Dish Network Services and guess what, my television got turned off last week and I still have this lousy Windstream Communications Telephone and Internet Service. This all happened because Windstream did not follow through with the promises that they made. #1 to install and fix the lines and correct the problems coming into or going out of my house. #2 Other people by their own omissions are being affected just like I have been here due to the faulty and old lines and they did not fix them before. #3 Them not crediting and applying the payments I have made to the right party which would have been Dish Network. #4 How can they justify additional fees when they are writing off the total bundle amount of $59.99 until the problem was supposed to be fixed and problems with Telephone nor the Internet are fixed for the Customers in the Meads area of Kentucky, which is serviced out of the Windstream local office located at 619 15th Street Ashland, KY 41101....Heather Freeman was my associate that I signed on with and her number is 606-329-6386 (Office) 606-305-0286 (Fax), she may still be on leave. I called last week and she was on leave per another associate. If they write off the Bundled Package they should also have to write off the fees of the additional $37 in fees. Without the Bundled amount those fees would not apply, right or wrong? I keep asking for a Corporate Office and they can not give me to anyone. I don't know what kind of operation this is, but do they have a CEO someplace here in Kentucky or at an Corporate Windstream Communications Office? The very people who work for Windstream does not know how to get a hold of who signs their paychecks....this is ridiculous.
This report was posted on Ripoff Report on 11/29/2010 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/windstream-kentucky-east-llc/louisville-kentucky-40290-1908/windstream-kentucky-east-llc-windstream-5999-bundle-is-scam-service-terrible-both-phon-666313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
service
AUTHOR: chellebrieden - (United States of America)
SUBMITTED: Saturday, January 01, 2011
I don't think anyone realizes the cost and the work it takesto replace lines, I do know they received money for that, which was just approved in September, so that may be an answer. The credit they gave you is before taxes, you still have to pay those, and so does everyone else. Your television probably got turned off because you didn't pay the bill, windstream prepays the service and then in turn bills you, so if you go past 30 days with no payment then it does get disconnected. The CEO isn't in Kentucky and there is a line to where you can file your complaint, you will have to call customer service to get that number or speak with a supervisor. Sorry that you are having issues but I'm sure there is more to the story.
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