WinkShades Fraud website. Dallas, TX Internet

 My daughter purchased a pair of sunglasses from winkshades. She was extremely excited because she couldn't find them anywhere else. When she finally received the glasses, they were the wrong color and they had a scratch. The policy said if you receive a damaged product, you can send back and exchange. It has bee 3 weeks since my daughter emailed them with no response. I emailed them as well. No response. I sent a message on instagram. No response. When I placed a complaint on their instagram page, they blocked me. All my daughter wants is a replacement pair of glasses. How do you run a business and don't resolve your customers issues and ignore them. You took her money and know don't want to help exchange the glasses. She doesn't even want her money back. Just the glasses. Instead of helping your customers you ignore them. I hope they go out of business. This is not the first complaint I have seen so I know it is not just us! I hope their site gets shut down!