Wireless Advocates at Costco NEVER BUY FROM COSTCO WIRELESS ADVOCATES - BAD EXPERIENCE! Newport News Virginia

At first, I thought there is a deal running on Costco and I would like to get a phone for my wife. So, we went to Costco in Newport News VA to purchase our phone at the Kiosk. The Representatives mentioned that the International Calling is FREE and we thought this is a Great option because we do call abroad a lot.

After a month, the bill came and it's a totally surprise for us because the Bill is so high and we incur a lot International Charges while we are calling abroad. We try to call the T-Mobile to explain the situation but they mentioned that the International Charges are not FREE and the representatives at Costco is not telling the truth.

After that, we called to Costco Newport News Wireless Advocates but the number (757-746-2038) cannot be reached. Then, we called to the District Manager and the Phone number (804-503-1065) cannot be reached as well!!! Why it's so hard to give them a call when we need them to help? But, it's easy when they wanted our sales... Besides, we are also asking to exchange our Phone (Samsung S7) & Carrier Service (T-Mobile) at the Costco Kiosk but they only allow 14 Days to exchange it and couldn't help us with anything after we brought in the phone for exchange in 30 Days.

This are all Bad Experience with Costco Wireless Advocates and hopefully no one ever get trick by them. They should try to train their staff well and work it professionally with the customers. As a Conclusion, don't buy from them... Just go somewhere else.