Complaint Review: Wirelessgalaxy.com - Internet
- Wirelessgalaxy.com 8342 Rustling LVS. Drive Internet United States of America
- Phone: 281-530-91
- Web: www.wirelessgalaxy.com
- Category: Cellular Phone Companies
Wirelessgalaxy.com Refuses to Refund Your Monies!!! Internet
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July 13, 2009, I ordered a cell phone, RIZRZ3-CNG-BLK Motorola RIZR Z3 - Black for ATT +Earbud Handsfree $138.99 & 1 VMOT-V3CC Motorola RIZR Z3 Car Charger $4.99
Sub Total: $143.98 + S/H $2.49 Total: $146.47. On July 16, 2009, A pkg arrived & when I opened it the phone I rec'd said: Motorola Z3 Blue Model #SE6964AH1H1, w/ No Earbud Handsfree device, no wall charger, no Owners Manual, & of course NO car charger. I phoned them & emailed them right away. Explaining this. They tried to persuade me to keep it at a fraction of the cost & would refund me the difference. And also, mail out the MISSING car charger & other items not included. I refused on the basis, that this cell phone was NOT compatible w/ AT&T & therefore I could NOT use it. The Sim Card would NOT even insert into this phone. They issued me an RMA #, on 07/17/09 via email. On Fri 07/24/09, I rec'd an email indicating that they had rec'd the returned cell phone & would be issuing me a refund w/ a follow up from their Customer Service/ Billing Dept in a few days.
No email followed & when I tried to call them, NO One answered their phones. So on 08/26/09, I tried another attempt @ emailing them AGAIN. On 08/27/09 I rec'd an email form them stating that they apologized for any delays in refunding me, but that as of 08/27/09, they could NOT directly refund my credit card & could I pls supply them w/ a mailing address to send my refund to. Of course I did.
Again, nothing! Several failed phone calls, no replies, so again I emailed them on 09/12/09, asking what the problem was w/ my refund. No reply, nothing! Again w/ the not answering their phones or msgs. I attempt another email try on 10/26/09, again asking for my refund. NOTHING!!! So I FINALLY got a call in 10/26/09 or 10/27/09 & the woman said that she would have to leave a msg. w/ Customer Service, as she personally had NO knowledge of this problem. She would take a msg. & have them get back to me when they came in, (this was around noontime their time). So I made copies of ALL of the emails sent between us & faxed them to their fax #281-530-1175 all 11 pgs. And as of today 11/05/09, I have NOT heard from them by phone or by email. And have NOT rec'd my refund.
This report was posted on Ripoff Report on 11/05/2009 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wirelessgalaxycom/internet/wirelessgalaxycom-refuses-to-refund-your-monies-internet-519951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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