Wish.com Purchased item not shipped San Fransisco CA

My daughter purchased some nail polish via wish.com.  She waited for many months for the item to arrive.  Once the item arrived (shipped from Hong Kong), the package had only been secured by one peice of scotch tape and the package was empty.  We both contacted the Customer Support Department for Wish.com, sending them a complete explanation as to what had happened along with photos of the package that clearly had not been secured with proper shipping tape.  We both got the same, what appears to be, a very standard statement:

Thank you for the inquiry.

We apologize for the inconvenience. After reviewing the photo you've sent, we've determined that the item was sent to you inside the package you received.

According to details, the weight of the item inside corresponds to the information of the package and this was delivered in accordance with postal service providers.

We hope this clears things.

Phoebe
Wish Customer Support

I had sent them many follow-up emails to explain that this is not the case and asking them that if a third party mailed the item, how is it possible to determin what was in the package when it was mailed.  They do not care about the consumer and the owners are scamming people for money.  

It is very clear they are in the business to collect money, rip off consumers, and not provide an ethical company to shop.  This company primarily uses an app to buy products and I believe they pander to young people with phones.  Cheap items that young people are shopping for.  When logging on you must allow them to see your approximate age so that they know what products to push for your age group.  However there is nothing that stops a young person, say under the age of 18 to use their site.  As with most young people, they use their phones quite a bit, so I believe this to be an app that is designed to sell to younger people and take their money.  They do not appear to have a legitimate customer service as most reponses appear to be computer generated. 

I will also be filing a claim with the FTC and Consumer Affairs,