Complaint Review: Wizard Werks Chicago,Karim - chicago Illinois
- Wizard Werks Chicago,Karim 1210 w lake st chicago, Illinois USA
- Phone: 312-291-9449
- Web: wizardwekschi.com
- Category: Auto Mechanics
Wizard Werks Chicago,Karim, Karim Q. Ripoff,racist,misogynist,psycho chicago Illinois
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These are the truest words written by real clients with very real experiences:
Very bad experience, at first the owner pretend to be so nice, our car got a hit and run, he even wanted to call the insurance company for us, all the things changed after the owner know about our insurance will not cover the repair cost, I called 3 times during a week to try to know the estimate cost for repairing our damaged car, no one call back. Then I went their shop to check out what is going on, the owner told me it will cost 10k to fix it, it is too expensive, so I decided to just trade in the car and buy a new one. When my girl friend and I went to the shop again to pick up our car, another staff said that he had just finished the estimate cost, it shows $5300, we thought that was a reasonable price, then the owner came out and said the estimate was not correct, there are some "potential" risk, the total price should be $7000+, after we told him we didn't want to repair it except follow the other staff's estimate cost, he visit his anger upon us, first, he wanted us to pay the storage fee, when gave my card to him, he said "I don't need money from people who earn $1 per hour in their country","you f****** Chinese just leave my shop", after anther 5 minutes complain with countless F word, finally we got our car back and leave the hell place. The owner Karim is a generous racist, thank you, I appreciated that you taught me how to respect people with so many F words, you are such a hypocritical person, I know you are a yelp sponsor, you can delete all the comments you don't want to show to the other people, so I choose to give you a 5 stars review, enjoy it.
How this place has a 5 star rating is beyond me.
This was my experience.
Dropped off my car on a Monday morning for a autobody work. I was told that I would be contacted that afternoon with a quote. Monday afternoon, no updates so I call. It takes me over an hour to get a hold of them. And I get a rough estimate and was told I would be emailed an estimate on Tuesday.
Tuesday afternoon: I receive an email with a quote and a message saying I would be called on Wednesday morning to touch base.
Wednesday, no call. I call Wizard Werks at ~12:00n and the OWNER picks up the phone. I tell him I received the quote and that I am waiting on insurance before I can okay any work. I ask if I need to come pick up my vehicle while I wait. The OWNER replies by YELLING at me: "I run a busy shop, not a garage. Your car has been here for four days. Come get your car right now or I'm going to put it on the street tonight and it will get towed. (*** actually it's only been 2 days, and the only reason it's been so long is because THEY are the ones who couldn't get back to me). I interject and try to calm him down explaining my situation. He cuts me off and says "F*** you! Don't raise your voice at me. I don't have to deal with this s#!t, you idiot." and he hangs up on me. I have to call him back to settle the disagreement and ended up having to leave work to go pick up my car on less than 1/2 days notice. When I picked it up the owner still wanted to argue with me, but so I told him "I don't want to fight with you, but you guys aren't working on my car" and I left. Now I have to find a new shop. I'm going to try "Damen Auto Repair & Body Shop" in Wicker Park.
I can't comment on the quality of their work. Maybe they're very skilled workers, and and do a great job fixing cars, but this was a huge inconvenience for me. This is no way to treat a customer by ANY employee, let alone the OWNER of a business. I was sworn at and hung up on. I would absolutely NEVER recommend this place to anyone and I will certainly never return myself. One of the worst experiences I've ever had as a customer.
Consider yourself warned.
IN REPLY TO KARIM'S COMMENT:
1st off: That is how the event transpired to my recollection.
2nd off: Please don't post personal information about me or my car on yelp (make, model, plate state etc.
As soon as I told you that I couldn't okay the work right away you got upset with me. I never expected you to store my car for me. Space is a premium in this city I understand that. My plates may say another state, but I live here and have for quite a bit.
You did say "f*** you" before you hung up on me.
I did raise my voice, because I felt disrespected. You are right. Respect is earned, not given. That is a two way street. I didn't feel respected by you, so I was upset.
Good luck filing a police report with "evidence" from yelp.
Yelp is a platform for customers to review businesses and that is just what I did. For that reason saying: "consider yourself warned" was a warning to other customers about the service I had and how I felt about it, not a threat to you. I was upset with my experience and I wrote that in my review. Why would I threaten YOU by leaving a comment for everyone to see? I didn't even address you. Nothing in my comment was directed to you, or anyone at WW, but rather to potential customers. Why would I threaten you at all? That doesn't even make sense.
My car was there from Monday at about noon until Wednesday afternoon. I returned every phone call I got from you. I spoke to somebody Monday evening and the estimate was not ready. Tuesday I got an email saying I would be called on Wednesday morning and I was not called. I wasn't able to speak to anyone until Wednesday around lunch. Again, I was not upset that I had to pick up my car; I understand why I needed to do so. I was upset because I felt mistreated.
Again, I said you guys probably do great work. You have good reviews and you were highly recommended to me. My review was based on an experience that I had.
This report was posted on Ripoff Report on 01/17/2015 03:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wizard-werks-chicagokarim/chicago-illinois-60607/wizard-werks-chicagokarim-karim-q-ripoffracistmisogynistpsycho-chicago-illinois-1202425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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