X  |  CLOSE
Report: #1435621

Complaint Review: World Wide RV - Mesa Arizona

  • Submitted:
  • Updated:
  • Reported By: Fred — Farmington New Mexico United States
  • Author Confirmed What's this?
  • Why?
  • World Wide RV 4660 East Main St, Mesa AZ Mesa, Arizona United States

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Over the Christmas Holiday, 2017, wife and I were looking to purchase a motor home.  We live full time in our unit and we had researched our choice over the past year or so and when I did a web search for our particular model, it appeared this dealer had one in stock, at a very good price.

After a financing issue which is a whole 'nother story as they say, we took possession on Jan 5, 2018.

I did not drive the unit before delivery and as we drove 400 miles down to make this deal, they were trying to do us a favor by making this an out of state purchase, so they had one of their employees drive the unit to Gallup NM so we could take possession in our homestate and then pay the sales tax there, saving us some money in the process.

On the drive to where we live, I noticed the steering wheel was severely out of alignment with the direction the motor home was travelling.

So that went on our list of things to have addressed under warranty.

In addition, the water heater.  A Girard Second Generation on demad water heater was found to be defective.  The record was this heater turning off five times in the course of one shower.  I have been in contact with the company since the beginning of Feb and in contact with World Wide RV since a couple of weeks after we took possession.

On Jan 23, I emailed the Service Department and scheduled a day we could drive the 400 miles back to Mesa, arrange for an RV Spot for a week and then get it to the dealer at 8:30 when they opened the service department.

Wednesday morning, March 21, I braved Phoenix Metro bumper to bumper traffic to get the unit to their door.  The service manager went through the unit with me to confirm the list of items I wanted addressed with two exterior isses and the water heater as my three primary points.  I also had several minor issues on the interior to be addressed if possible including the back up camera, washer dryer door, drawers which would not stay shut and the recliner chairs.  On hearing of the water heater issue, the service manager told me point blank the on demand water heaters 'sucked' and most likely they would not be able to fix it.

I sat in a camp chair in the parts area from 8:45 am to 3:00pm while the unit was in the shop.  At the end of Day One, the back up camera, the washer dryer door and the exterior issues were dealt with.  At no time did the service manager or technician ever go through the unit with me to show me what was done in detail.  I was told the technician worked on the water heater for a few hours.  I can confirm the gray water holding tank was full on my return to the RV Park.

Day Two was Thursday, March 22 in which I was to bring the unit back and it was to go to the Alignment Shop.  This time wife came with me and so wife, I and the cat sat in the camp chairs from 8:45 until 2p.m. while the unit went to the alignment shop and came back about noon.  Then for another two hours the techician worked on the water heater some more.

Finally at two, wife had enough.  We had had no updates except to be told the unit was back from the alignment shop and after I had asked for the unit to be returned and was told by the two subordinate employees the service manager was a lunch and would have to do that, wife walked over and demanded in no uncertain terms she wanted the unit now.  All of a sudden we were told the technician was putting the unit back together and we would have it momentarily.

While waiting for the unit to come to the front, an employee unknown to us came up to were we were standing outside and told us we needed to consider ourselves lucky to have been able to get in the first place as some people schedule a year in advance.  I reminded him we just baught this in early January and had scheduled this almost as soon as we took delivery.

Wife added she was sorry we had purchased this unit and that we had driven all this way not to have the water heater fixed.  Tempers flared and the employee who is still unknown to us turned and walked off and muttered very loudly under his breath "IDIOTS".  I called after him "Sir, that was uncalled for."

On driving back to the RV Park, I noticed the steerig wheel is more closely aligned with the direction of the wheels and the steering wheel itself is not at a 45 degree angle as you drive straight, however we noticed a loud air noise coming from the front of the dash which was not there before.  After arriving back at the RV Park and getting it set up, I noticed the control arm for the passenger side wiper had been hit in some way to break the cover where the arm attaches to the unit, the paint is distorted and cracked and now the dash does not meet the front window on the driver side by almost an inch.

I will be contacting in writing the President of Robert Crist and Company of which World Wide RV is a part.  Jayco Corp, the manufacture of the Unit, Girard Company the manufacture of the water heater and we will see if something can be done to correct these new issues and the issue of water heater.

I can tell you I will not have any further dealings with this company or its staff unless it is in writing.  I will not drive this unit 800 miles round trip to this dealer again and will seek relief from the builder and people closer to me who can assist me in correcting these remaining issues.

 

A couple of other observations;

As for this company, I watched several customers who were upset and rude to staff because issues with their units had not been completely dealt with.  I watched as staff members made remarks after customers left.  I also noticed that when lunch rolled around people disappeared for their hour.  At no time, was I asked how I was doing, was offered a water or anything.

As for the employee unknown to us, it would have been nice if he had come up, introduced himself, told us his position and then listened as wife vented, apologized they were not able to get the unit back to us to our satisfaction and perhaps promise to work with us and Jayco to get the issues resolved.  That is how it is supposed to work.  I understand it is the end of the s****.>

This report was posted on Ripoff Report on 03/23/2018 05:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/world-wide-rv/mesa-arizona-85205/world-wide-rv-robert-crist-and-company-damaged-unit-unable-to-correct-water-heater-probl-1435621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Suggestion

I’m sure that Manny RV dealerships nationwide would not want you to read what I’m going to post for you they don’t want you to know this

AUTHOR: RV expert witness tells the inside story - (United States)

POSTED: Saturday, March 24, 2018

 I’m willing to bet the dealership did not give you any documentation to show that they did a LP gas leak detection and showed you the test results.    If your RV  propane leaks in the gas system would you want to know  if it does leak or not ?

I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components  and this should never happen especially on a brand new motorhome. 

  There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale.  I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it.  Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work.

 I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice .

 One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is 

 Most RV technicians do not understand the expansion rate of propane here are the facts 

 If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor. 

1.  5 gallons of propane is equal to  1350 gallons of explosive vapor

2.  25 gallons of propane is equal to 6750 gallons of explosive vapor

3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor. 

 Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not.  Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract. 

 If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money.  When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car.

 A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs  that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.

Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money.

 Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice.

Now I encourage you to go to RipOffReport.com  on the homepage just a little ways down on the right-hand side you will see Rip Off Report live. 

 Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show  listen to it completely that’s me  reveaking scams in the RV industry.  Listen to that show a couple of times the second show was me talking about scams in the automotive industry.  Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt  would agree with everything that I say.

Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below  this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it. 

BEST REGUARDS YOUR RV BUYER ADVOCATE....

The most important functions of an RV are not listed on their list.  Items like the 

1. LP gas furnace does it leak LP GAS ?

2.  The LP gas hot water heater.

3.  The LP gas stove.

4.  The LP gas refrigerator.

5.  The ammonia gas system in the refrigerator  does it leak ?

6.  The power supply converting 110 V AC over to 12 V DC.

7.  The complete plumbing system does it leak ?

8.  Does the plumbing system have a water pressure regulator 

9.  The sewage system the black water and the graywater tanks do they leak ?

10.  All of the 12 V system batteries ?  Are they holding a charge 

11.  Does the complete electrical system on the 12 V DC side have any battery drains ?

12.  The air conditioning systems the dash AC and the roof AC do they work properly.

13.  Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ?

14.  Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ?

15.   The water pump for the RV aspect of the motorhome does it leak it does it  maintain normal operating pressure ?

16.  Does any aspect of the RV have rotten wood ?

17.  Does the LP gas system have leaks anywhere throughout the system ?

18  does the LP gas regulator maintain a normal operating pressure without league downs ?

19  does the RV come with all of the owners manuals  for safe and normal operation knowledge ?

20  does the RV have leveling jacks to do the work without hydraulic leaks?

21  has the LP gas furnace been checked for any carbon oxide leaks ?  Which can be deadly if not check properly ....

22.  When driving the motorhome does the  motorhome engine charge the RV batteries properly ?

23.  Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ?  I could make this list five times longer.

I could go on for days when it comes to RVs and complete system checks.  If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan.

Whoever created this business model has no clue what they're doing.   I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done.  The above is my opinion.

When a RV dealership does not perform an LP gas system leak check is that a safe situation for the consumer or a unsafe situation for the consumer ??

 

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now