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Ripoff Report | Worldcraftcabinetry.com Review - Nationwide
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Report: #1256498

Complaint Review: Worldcraftcabinetry.com - Nationwide

  • Submitted:
  • Updated:
  • Reported By: DISAPPOINTED BUSINESS PARTNER — Deltona Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • Worldcraftcabinetry.com Nationwide USA

Worldcraftcabinetry.com Cabinets Direct RTAFrank Lamark Natasha Mc Carthy Ordered cabinets for customer. Paid. Customer cancelled due to suspcious rip offs posted. They were notified Aug 24, 2015 promised in 10 business days, Sept 8 they said check mailed out today. As of 9/22/15 no check. Now email return undeliverable and website redirects to an innocent company Elk Grove Village Internet, IL

*Author of original report: NO money no refund no answers back

*Author of original report: Rta cabinets direct aka world craft cabinetry has not sent check as promised

*Author of original report: Maria from Customer Service informed me new management and new name

*Author of original report: FRUSTRATION CONTINUES WITH CUSTOMER SERVICE AT WORLDCRAFT CABINETRY

*Author of original report: Emailed and still no response

*Author of original report: thank goodness

*UPDATE Employee: **Company Response Update**

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I have ordered sample doors and dealter kit for my small single parent business.  I made a nice sale and the customer chose thier cabinets.  I then ordered by check through internet.  Now with suspicous activities including no phone calls back, no emails, etc.  We cancelled order.  I did this though SUBMIT TICKET on their website within 3 days i would get response.  They said ok and that check would be issued in 10 business days.  When I tried to get with them to have it overnighted and I consume fees they let me know their accountng is done third party.  They could not accomadate me. I agreed desperately trying to get money returned. Now on Sept 8, 2015 I emailed to find out if in had mailed.  They confirmed it would be mailed out that day. I am still waiting and with numerous phone calls and emails. nothing.  As of this weekend their website redirects to another.  The peopleon the other end of this are FURIOUS that their website is linked with such a horrible company.  They intend to do whatever they do to elimanate that from happening.  Also they suggested I use rip off report and bbb which I did yesteday.  My family is in desprerate need of these funds,  This very well will kill my small business and the reputation which I am trying to build.  I need answers.  I more importantly need my money returned.  April Deltona, FL

This report was posted on Ripoff Report on 09/22/2015 12:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/worldcraftcabinetrycom/nationwide/worldcraftcabinetrycom-cabinets-direct-rtafrank-lamark-natasha-mc-carthy-ordered-cabinet-1256498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
6Author
1Consumer
0Employee/Owner

#7 Author of original report

NO money no refund no answers back

AUTHOR: - ()

POSTED: Thursday, October 22, 2015

 So now i email everday to rtacabinets@yahoo.com. new management seems to not care to refund me money. The last email i received said it would be mailed that week. That was the week of sept. 23. I had to close my business. I am now working a 7-4 job m-f and am bad sick due to the stress of all this. Hoping this rebuttal gets to them and they do the right thing. My advice. DONT BUY CABINETS ONLINE. APRIL Deltona,Fl

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#6 Author of original report

Rta cabinets direct aka world craft cabinetry has not sent check as promised

AUTHOR: - ()

POSTED: Thursday, October 01, 2015

 After many emails. My only reaponse received was the check was in mail. I guess The wednesday deadline is up. I am officially out of business and starting a new job next monday. I am hoping we get check in mail today or tomorrow. Will keep you all updated daily. April Deltona Fl

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#5 Author of original report

Maria from Customer Service informed me new management and new name

AUTHOR: - ()

POSTED: Friday, September 25, 2015

RTA Cabinets Direct apparently consumed WorldCraft Cabinetry.  Now I received email stating that they need order number.  Which was #60000151.  The check written was check #95195151... (electronically taken).  The amount is $2986.54.  I responded and when I replied received an undeliverable message.  I had to use the email given on rip off report rebuttal.  I was told by Maria in email that she would look into it Monday.  I hope that they do what is right and truly get this to my family.  It has divided my family and business.  These funds may not seem like a lot to most but is to us.  Also, I hope to get an answer asap.  This day or two or three is UNACCEPTABLE.  I still have no number for the new company nor is there any closing greeting other than customer service and Maria remains with no last name.  I do have faith that they will make this right.  We will see.  April Deltona, FL

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#4 Author of original report

FRUSTRATION CONTINUES WITH CUSTOMER SERVICE AT WORLDCRAFT CABINETRY

AUTHOR: - ()

POSTED: Friday, September 25, 2015

After receiving the rebuttal from Maria online I was excited and relieved.  Now I am back to where I was before.  After email yesterday to her on specified email she put online, I have received no RESPONSE.  I literally am so upset that a cancelled order takes this long to get refunded.  It was never even pulled or needed to be restocked.  It was still in payment stage and I feel now as I requested before I should be able to get refund overnighted to me at my expense of course.  So now we wait, I intend to daily place this on there and will inform the public of how it is solved.  Corporate policy can be shaved when their customer service and reputation is compromised by their mistakes.  Please pray for me and my family as we wait for the torture to end.  April --Deltona, FL

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#3 Author of original report

Emailed and still no response

AUTHOR: - ()

POSTED: Thursday, September 24, 2015

 For the response to initial complaint to be responded with an email address. I emailed the one provided and received nothing. I also tried to call business number and nothing. Please provide me with a business number or appropriate email so we can receive our funds. April Deltona, fl

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#2 Author of original report

thank goodness

AUTHOR: - ()

POSTED: Thursday, September 24, 2015

 I have emailed you the order which this addressed. I assume we will have monies overnighted to us now and will keep posting until funds received. Thank you for responding. This was a last resort. April Deltona Fl

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#1 UPDATE Employee

**Company Response Update**

AUTHOR: Company Management - (USA)

POSTED: Wednesday, September 23, 2015

Dear Customer

We are sorry you have had a unpleasant experience with our company. 

If you do have an order with us please email us at rtacabinets@yahoo.com

 


More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience. 

If someone will contact us with more details, We would better be able to get to the bottom of where the ball was dropped in our customer service funnel. It would help improve customer service overall and I'd really appreciate it.

Thank you 

Maria

Customer Service Specialist 

 

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