Worldcraftcabinetry.com Cabinets Direct RTAFrank Lamark Natasha Mc Carthy Ordered cabinets for customer. Paid. Customer cancelled due to suspcious rip offs posted. They were notified Aug 24, 2015 promised in 10 business days, Sept 8 they said check mailed out today. As of 9/22/15 no check. Now email return undeliverable and website redirects to an innocent company Elk Grove Village Internet, IL

 So now i email everday to rtacabinets@yahoo.com. new management seems to not care to refund me money. The last email i received said it would be mailed that week. That was the week of sept. 23. I had to close my business. I am now working a 7-4 job m-f and am bad sick due to the stress of all this. Hoping this rebuttal gets to them and they do the right thing. My advice. DONT BUY CABINETS ONLINE. APRIL Deltona,Fl

 After many emails. My only reaponse received was the check was in mail. I guess The wednesday deadline is up. I am officially out of business and starting a new job next monday. I am hoping we get check in mail today or tomorrow. Will keep you all updated daily. April Deltona Fl

RTA Cabinets Direct apparently consumed WorldCraft Cabinetry.  Now I received email stating that they need order number.  Which was #60000151.  The check written was check #95195151... (electronically taken).  The amount is $2986.54.  I responded and when I replied received an undeliverable message.  I had to use the email given on rip off report rebuttal.  I was told by Maria in email that she would look into it Monday.  I hope that they do what is right and truly get this to my family.  It has divided my family and business.  These funds may not seem like a lot to most but is to us.  Also, I hope to get an answer asap.  This day or two or three is UNACCEPTABLE.  I still have no number for the new company nor is there any closing greeting other than customer service and Maria remains with no last name.  I do have faith that they will make this right.  We will see.  April Deltona, FL

After receiving the rebuttal from Maria online I was excited and relieved.  Now I am back to where I was before.  After email yesterday to her on specified email she put online, I have received no RESPONSE.  I literally am so upset that a cancelled order takes this long to get refunded.  It was never even pulled or needed to be restocked.  It was still in payment stage and I feel now as I requested before I should be able to get refund overnighted to me at my expense of course.  So now we wait, I intend to daily place this on there and will inform the public of how it is solved.  Corporate policy can be shaved when their customer service and reputation is compromised by their mistakes.  Please pray for me and my family as we wait for the torture to end.  April --Deltona, FL

 For the response to initial complaint to be responded with an email address. I emailed the one provided and received nothing. I also tried to call business number and nothing. Please provide me with a business number or appropriate email so we can receive our funds. April Deltona, fl

 I have emailed you the order which this addressed. I assume we will have monies overnighted to us now and will keep posting until funds received. Thank you for responding. This was a last resort. April Deltona Fl

Dear Customer

We are sorry you have had a unpleasant experience with our company. 

If you do have an order with us please email us at rtacabinets@yahoo.com

More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience. 

If someone will contact us with more details, We would better be able to get to the bottom of where the ball was dropped in our customer service funnel. It would help improve customer service overall and I'd really appreciate it.

Thank you 

Maria

Customer Service Specialist