Ripoff Report Needs Your Help!
Report: #1440625

Complaint Review: -

  • Submitted:
  • Updated:
  • Reported By: Daniel — New York New York United States
  • Author Confirmed What's this?
  • Why? , Neill, Michael Pennington, Wazzum, Took my money and ran... Internet

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You should avoid using any products from this company.

They will lie to you to get your money and then they will refuse their agreed upon refund.

Here's what happened:
I asked many questions prior to purchasing. 
One of the questions was: can I use the stripe plugin instead of paypal.
The answer was, "Yes, you can use Stripe plugin. It is available for purchase."

What they did not tell me was: Stripe does NOT have the same features as paypal...which I did not discover until after setting up my website. With Stripe, you cannot use: discount codes, free trials, or recurring payments in any meaningful way. The plugin also produced a substandard UI which, of course, they offered to fix for an extra fee.

Near the end of my two week initial period, I asked for a refund since I could not use Stripe and they said, "The features you have asked for are in development. Can you please wait for them to be done in the next couple of days?"

I asked, "Can I get the refund period extended?"

They said, "Of course."

Two weeks later: no updates. So I asked for a refund. 

"Kind sir, please wait a few days. Your requested upgrades are almost done."

Every day for a week, I asked for a refund. Every day for a week: same response. 

They then claimed the upgrade was done. 

During this time, I also discovered that this plugin is not FOSTA friendly nor is it GDPR I continued to ask for a refund.

I left a review on which they responded today, "We used your money to do your requested upgrades and now you want a refund for no reason. We will not provide you a refund until you remove the review from Trustpilot."

So now...I am on a mission to let EVERYONE know what kind of business this company is...Thank God I'm in the online web business, right? It's not like I do things like a keep a running journal of web entries...

This report was posted on Ripoff Report on 04/28/2018 06:27 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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